S R I Employees

Erica Donald-Saleem

6 months ago

My credit union merged with this credit union last year. Worst decision they ever made. I never had an issue before with getting someone on the phone if there was as issue with my account. I rarely had to call before the merger. But now it seems like I have to call every other month with an issue, and that's if I can even get someone on the phone. I've given it a year but I most likely will be switching banks this coming year.

Nicole Thomas

a year ago

Do not go to this credit union! They will block your charges. They have a policy where they only permit you to do five transactions per day. That means you could be at a restaurant and suddenly have your card declined. This is a child's toy of a credit union and if you have funds that you earned yourself and you want to access them do not put them in this bank! They also have another policy where you can't spend more than $3,000 in one transaction. So universe forbid you want to spend your money like I did this weekend because all my transactions were declined I'm moving to Chase bank.

Dann Phillips

9 years ago

The best financial institution anywhere! Excellent customer service, low rates, great web site, great products, great advice and plentiful services. This credit union is the best example of how customer service ought to be. It is consistently obvious the customer comes first.

Bob Jacobson

11 years ago

Best small Credit Union ever! For almost 20 years, I've banked with SRIFCU domestically and overseas, done wire transfers with currency exchanges, used its debit card ever since it became available, and managed my accounts online and via mobile as well as using traditional methods. This is all the more amazing considering that SRIFCU itself consists of one branch in the basement of the SRI International complex in Menlo Park, CA. Yet it has a presence and state of the art tech of a much larger institution. I know my money deposited with SRIFCU is going mainly to finance loans to people I know, former co-workers. This is important to me. Lastly, whenever there's been a glitch -- usually simply something not worked out -- the CEO Steve Bowles and his team are always available to help out and go the extra mile. I wouldn't bank anywhere other than SRI Federal Credit Union.

Isaiah Thomas

2 years ago

Constantly block my charges Even after I prove it's not fraudulent they continue to block and shut off my card do not join this bank