Adelfi

Kevin Hall

5 months ago

I didn’t want to do this but they have frustrated me too much. The customer service is terrible. My credit card was blocked for suspicious activity. Fine. But when I try to unblock it I’m sent calling three different numbers. All unable to help me. I even sent messages on their private messaging. No answer. The live chat is always unavailable. I am on day 3 of a blocked credit card that should have been easily unblocked - the charge was not fraudulent. No I am apparently waiting for a “card specialist” to contact me about my credit card. Come on Adelfi you need to do much better!

Katie Payton

9 months ago

This bank is absolutely garbage. When it was ECCU it was great. I was so happy to have my money in a Christian bank amd was happy with it for years but now I absolutely hate it and cannot find a new bank fast enough. I deposited a check last Thursday afternoon. It has said "One Day Hold" for 5 days now, not including the Thursday I deposited it, and we are now 30 minutes away from it being 6 days. I have never hated a bank more at this point. Do NOT trust this bank with your money. ZERO STARS.

Bethany Heynen

a year ago

I'm sad to read the many negative experience reviews. Concerns me, actually I will say that it takes some time to get someone on the phone when you call, but this also isn't a large nationwide bank. But the responses I get from sending a secure message through my online portal is typically within a couple of hours. (I have experienced the "call back" system failing and not receiving a call back at all a couple times.) But those I have talked to on the phone, when I have gotten a person, have always been super helpful.

Melissa Garcia

a year ago

Agree with others on here that this is not a Christian company. They charged me NSF because my Zelle payments were made same day as a charge that wasn’t even showing on my account as pending. On my feed it shows that I had money in my account to cover the charge but they just argued that on their end it didn’t show that, but that somehow the charge posted successfully because I had money in the account. WHAT?! Make it make sense. They just wanted to charge a fee and used this as an excuse. The customer service was horrible! They were unwilling to budge at all. I even sent a screenshot proving I had money and they didn’t care. I asked how to close my account and they didn’t care to keep my business. So I’m out. They do not share my values. RUN AWAY!!!

Cheryl Box

a year ago

Worst customer service ever!!!!!!!!!!!!!! Since AdelFi took over. I have had several situations in the last couple of months where I needed help with bank needs. Today now 3 times I have been on hold for an hour. I did receive a call back. I need to do a wire transfer. I was told I have to do it myself. After printing the 18-page tutorial I still needed help and am on hold AGAIN. No stars should be given. I understand my money is not a big deal to you all. Please be honest your hold music says better banking better service. I guess I need more money to get some assistance.