Compass Community

Olive Dog

3 years ago

I lost my valid identification, and didn’t have a debit card. I know my member number and whatever else they ask for, yet didn’t want to let me withdraw my OWN money. I understand procedure, I do, but I have bills to pay, and needed my money. Ask me my social security number, mothers maiden name, birthday, address, past deposits. Thank you Ripley! For saving me. Can’t thank you enough. Also, the teller was snooty, and I didn’t appreciate it. This is exactly why I won’t be using this Credit Union much longer. Have had an account there since it was Cal State credit union, and I just about got denied taking my own money out. Ripley saved me, she’s always so kind to me

janina shayne

5 years ago

I have been a member of this bank, formerly known as CSFECU#20, since @ 1980s. Recently, a massive conversion caused consternation and the team, especially a VP, were fantastic in leading the way to great success in managing and manipulating the new systems and organizations resulting in absolute ease of online services. I also love to bank in Arcata, although I dearly miss the peeps in the Eureka admin office on Wabash. Everyone, without fail, is courteous and charming and laughter is a staple of any visit. This organization, by any name, has been loyal and true to their members, and in my case, has helped me raise, educate and flourish as a parent with two children. Their accounts were established when they were very young, and they are still members in their 40s. Kudos to all the management and staff, and a big THANK YOU for being there. Best! janina

GoFast Inc.

6 years ago

I’m trying the small bank thing but the services are so limited...the staff at the new Eureka office have been disappointing as well. I’m giving them six more months and if I have one more problem, we are done... OK, I did as you suggested and Rene let me down terribly. She was very professional and polite but I still didn't get my debit card replacement for almost three weeks. They couldn't find the first card, no tracking number whatsoever (the bank sent it to my Colorado address after I made it very clear where to send the card). I had to call Rene to get any updates and to try to get my card and I'm here to tell you that her voicemail is totally unsatisfactory! She states she will get back to you within 24 hours and that just rubs me wrong, especially when I'm waiting for weeks on my ATM card. I remain quite dissatisfied with this bank and will now use it for what I think it is most properly suited, as my Christmas savings account and nothing more. However, I remain impressed that senior management cared enough to reach out to me, thank you very much!

Cecil Arispe

4 years ago

If you want a bank that’s full of deficit and can’t keep their lies straight. Contact Compass CCU. I’ve got written proof if anyone is interested. I had to hire an attorney to sue them. Megan B is the reason they’re being sued. Her smart attitude got this bank nowhere. Well it will hit the in the pocket book. Like the 11 other creditors I’ve sued.

Frank Cooper

5 years ago

I am very happy with Compass credit union with the exception of their hours of operation. Their hours are straight out of the 1960's. The service and people are first rate i have never had anything but a positive experience