United Local

Dione Smith

11 months ago

I deposited a check here and there is no record of me even being there. Nothing shows up as if I didn’t even go there. I think they stole my money. I’m going there today. They will be dealing with my attorney. This is bs. Where is my 7600,00 dollars. ???? I called and called only to get put back to auto mated services I can not get a hold of a real person. Irritated. Once I get a hold of my money I’m closing this account. Peace out. Do not open an account here. Unprofessional. Where I is my money and my account. I’ve waited the 7 days. Now give me my money !!!! I should have gone to BANK OF AMERICA UNITED LICAL SUCKS

Nicole Wohler

a year ago

Extremely disappointed with United Local Credit Union. My elderly father, who has banked here for 40 years, was a victim of fraud, and instead of helping him, the bank denied his claim without properly investigating. He did not authorize those charges, yet they refused to take action. It’s unacceptable for a bank to ignore vulnerable customers who need protection the most. This experience has shown that United Local Credit Union does not prioritize its customers’ security or well-being. I would strongly recommend banking elsewhere.

Robert G

a year ago

I see the bad reviews on here and I'm a little surprised, my experience here has been very good. I've been with them for 3 years and I've refinanced 2 vehicles with them. One loan they beat by 13% and the other by 6 if I remember correctly. The staff has been very helpful when I needed them. The only reason for 4 stars instead of 5 is because of their dreadfully outdated app. It's not straightforward at all when trying to keep track of your checking account transactions.

Carlos Gutierrez

3 years ago

ABSOLUTELY HORRIBLE CUSTOMER SERVICE This lady Toni or Tonya, was absolutely horrible when trying to talk to her. When discussing charges she was so rude and unhelpful. Saying they couldn't see money pending in but we're able to see charges pending. Which in that by it self is sketchy. She said she sees what we see online but online showed the pending money coming IN. But to her it was invisible. She refused to transfer us to a manager for her rude behavior and attitude. And on the phone told us to come in with some sort of fighting attitude like she wanted to fight us PHYSICALLY. What was a simple call turned into some sort of fight. Honestly don't bank with them if their CUSTOMER SERVICE, the front line people to help us financially want to pick fights. The experience with them has absolutely declined over the years. And needless to say this account will be closed as of tomorrow because of the horrible experience with Toni. I'm sure the rest of the staff are great but you can't really get passed this lady.

Dawn Marie

5 years ago

I use to love this credit union. I've been with them 30yrs. But this mobile pay system they have is horrible!! They always send confirmation of my deposits and don't release them when they are supposed to. They say it's because their provider is 2 hours ahead of them. Well, then they shouldn't offer the deposit times if they can't fulfil them. If you say you can deposit before 10am and then before 4pm then I think a deposit that is made at 3:25 pm or 9am qualify! I end up having to wait until 5:30 Monday evening to get a deposit I made at 3:25pm on Friday.