Hanin

Fion Chen

10 months ago

Jun Min helped solve my problems that was being tossed around on the customer service line. Satisfactory outcome, would recommend looking for this beast of a man to help solve your problems.

Joshua Price

4 years ago

I would not recommend...ever. I was never able to set up online banking. I sent in additional money at the end of the loan so that I did not need to deal with them anymore; I was informed that I still had a balance because they applied the payment to additional fees BEFORE applying to the loan so that they could keep accruing daily interest. When I called, I was told that I still had a large balance. I had to send ADDITIONAL money with a letter instructing them to pay off/close out the account and issue a refund check for the balance with a statement. I received today with the refund check which itemized STILL ADDITIONAL FEES! If my fees were enough for you to learn not to use them THEN IT WAS WORTH IT!!!

Jeehyo Kim

5 years ago

I live in Norcal, and the Santa Clara branch loan officers were excellent. Their service was great, and they always try to listen my concerns. Now, they're closing and I have to send car loan payment to LA branch. The reason why I give 1 star is because of a officer in LA branch I talked with today. Sora Kim, one of the loan department employees in LA branch, is VERY UNFRIENDLY. While talking with her, I felt very offended by the way she talked. I asked about the late fee refund for my car loan payment because it was sent much later than I thought for two times. so I asked her if there is any way I can submit my bank confirmation documents that show the payment delivery date was on time (within 14 days grace period) for those times. However, she told me "YOU SHOULD HAVE SENT IT EARLIER THEN" in a very offensive manner. I have a right to use the grace period given, and if there is any miscommunication regarding how long it takes for checks(payment) to be delivered, I need to know so that I don't make any mistakes in the future. What I felt during the conversation with her was that, rather than listening and explaining the matters patiently, she deemed my talk as ridiculous and didn't even try to listen. I'm not angry because of the late fees, but because of her attitude. I hope branch managers or some executive directors see this and educate better customer service to their employees. It was VERY UNPLEASANT experience.

Dani Ahn

8 years ago

A staff on the phone tried not to help to change my information, even though she doesn't know their policies well. The attitude is just come over and do it yourself if you need to.. Wd

Hubbard Martin

2 years ago

It's not a credit union for everyone. They wouldn't accept my credit union card from LADWP.