Golden Valley

jonny anderson

7 months ago

Been with this bank for about two years now and the loan officer zenny is really not helpful. Every time i have communicated with her she has always been disrespectful and condescending to me and to my family with their personal experiences as well. I am debating whether i should file a complaint with the labor board because ive noticed there has been a alot moments where she has discriminated against me and ive noticed it everytime ive came in to apply for services or whenever i apply for certain funding. Just be careful when it comes to applying as well because she ran my credit into the ground with hard inquiries after i requested a soft pull and she picks and chooses who she wants to approve not going off any credit model. She has talked to me filthy numerous times over the phone and even yelled at me one time when i came in the branch. I hope nobody else goes through this. Please beware.

P S

a year ago

I’ve been getting loans through this bank for at least about 10 years. I banked with some one else then switched back because they have good rates. The thing is that they are EXTREMELY hard to communicate with unless you physically go into the bank. I work the same hours they are open. You have better luck getting Santa himself on the phone than this bank to answer. Funny too because they’re NEVERRRR busy. Never a line. Apparently they just need training in reception.. Anyways like I said, good rates but awful customer service. Will no longer be referring people here either due to the lack of communication.

B Singh

10 months ago

Best People and Best Rates In auto loans. I baught my first car With this bank on low interest and new credit .They are awesome peple..

Carlos Espino

2 years ago

My experience with Golden Valley Credit Union regarding my auto loan payoff has been frustrating and disappointing. Despite paying off my loan on 3/20, I was assured that I would receive my title from the DMV shortly thereafter. However, after waiting over a month with no title in hand, I reached out to the credit union for assistance. Upon contacting them, I spoke with Eva, who initially seemed helpful but eventually left me on hold for over 10 minutes before the call went to voicemail. After calling again, I spoke with Zennie, who explained that there's a 14-day hold period after loan payout, which I understood. However, it had been over 30 days at that point. Zennie then provided an excuse about a supposed hold on the title due to a kickback in their system, which only surfaced after I called to inquire. When I asked to speak to a manager, Justin, the floor manager, essentially washed his hands of the issue, stating it was out of their hands and could take the DMV 14-50 days to resolve. This lack of accountability and transparency is unacceptable. As a customer who has fulfilled their financial obligation, the delay in receiving my title is frustrating and inconvenient. Golden Valley Credit Union needs to improve their communication and take proactive steps to resolve issues promptly instead of leaving customers in the dark.

Veronica Carion

2 years ago

Hal @ Golden Valley Credit Union has always went above and beyond assisting/ guiding my Family with all our banking needs. Hal is the reason we are members and highly recommend working with Hal. Hal will be honest… so if you can’t handle his honesty stick with your current bank.