Valley First

Fernando Noriega

a year ago

Very poor communication and rules. I am self employed and wanted to establish a relationship with this bank. They told me to do XYZ and when I sent everything over they tell me they can’t use some of the documents provided. I had to pay $200 to get those documents created. Such a waste of time and I won’t be working with this bank in the future.

Lemmie Klein

a year ago

I've been a member for many, many years. Very friendly tellers make my transactions quick and easy. We've had notary work done there as well. Highly recommended

Royce Vieira

11 months ago

I called and spoke with Michiko in Customer Service. He was so professional and patient with the requests I made. The requests I needed required further research. He forwarded my requests and received a call from the research team with the answers I required. He was amazing. Liz Oliveira

Robert Serpa

3 years ago

I went to Valley First on J Street 6 months ago to access my safe deposit box. After many attempts, the keys did not work. I was told that the manager was the only one who could help me and that she would call me the next day, even though it was early in the day. There was no urgency on their part and no apparent backup for this critical function. I had been through this before when a box that had been brought in did not function and needed to be drilled. Service has never seemed a priority here, but for a problem with a safe deposit box, Valley First clearly assigns no priority to customers. Of course, I did not hear back and worked around not having access. After 6 months, I called and asked to speak to the manager. She was out again and would maybe call me back in a day. When offered to leave a message for her, I suggested leaving the message for whoever she reports to in hopes that they may be able to help. Three days later and counting, no one at Valley First Credit Union found this problem important enough to give it attention…no access to a safe deposit box. This is not the right place to trust on any level.

Abu laith alfadL

7 months ago

This location treats people like they own them , rude and poor customers service I hope they change the front desk worker because they the facade of the bank 🏦