Travis

M D

4 months ago

This is the worst bank ever! I have multiple business bank accounts in all different banks they all have been very quick and good in service but this bank horrible. They take forever to help you. I waste my full hour when I go to this bank. Clerks are roaming around looking for manager for every small tiny thing Seriously that is frustrating! I’m going to close my business account in this bank. Tired of their horrible job :(

Sally

8 months ago

I just moved to the area and needed a cashiers check for that day. I arrived at Travis Credit Union on Harbison Dr around 1:30 on Saturday, I wasnt sure which would help me with this transaction so I placed my name in the self check in kiosk for membership services, and also lined up in the bank tellers line. They were very busy. At 1:45pm, an assiciate called my name, I walked over and he speedily asked me what it was that I needed because they were closing in 15 minutes. I asked if we could take a seat at his desk and I could explain, he said he was working with other clients and that's why he approached me, to let me know that they wouldn't have enough time to assist me. I stated that I had a credit union in Utah and needed a cashiers check. He said I would need to establish an account and it would take 45 minutes for that and to also issue a cashiers check. He turned me away and said he couldn't help me since they were closing. Thankfully another local bank (Bank of America) had hours on Saturday til 4pm and they were able to assist and gain a new member.

Mike Rael

a year ago

I am extremely frustrated with how Travis Credit Union is handling check deposits and pending transactions including my tax refund. It’s my money, yet they hold onto it for days, claiming processing times, pending transactions or a hold while they profit from my funds. I have been depositing the same check from the same company for 18 months without any issues and suddenly, they decide to place a hold on it. Even after depositing the check in person at the branch, they still enforced the hold. Where is the consistency? If there was a policy change, why wasn’t it communicated? The lack of transparency is both frustrating and inconvenient. I called customer service hoping for answers, but instead, I got the runaround. The first representative kept repeating that it was just a standard hold without addressing my actual concern. When I finally got to a supervisor after 25 minutes on hold the response was even more bizarre. She claimed that both my wife and I had to visit the branch and speak with the branch manager to request the funds be released. What? That has never been a requirement before. We’re not buying a house or making major account change I just wanted to know why they suddenly placed a hold on a routine check. By the end of the call, I couldn’t shake the feeling that she was trying to confuse me or bait me into saying something that would justify ending the conversation. At this point, I can’t help but feel this is a calculated move by the bank to hold funds longer and collect interest on my money especially during February, a short month, and tax season, when banks see an influx of deposits. Banking tactics like overnight lending and sweeping funds allow them to make money off our deposits while we wait for access to our own money. This situation is unacceptable. If the bank teller scanned the check and saw that funds were available in the issuing company’s account, why wasn’t it cleared, just like the last 18 months? Loyal customers shouldn’t have to deal with sudden, unexplained changes like this. Travis Credit Union, do better!

Sandra Bernal

3 years ago

Went to this branch because they supposedly co-op with my bank. The teller said that she couldn’t do anything for a co-op bank and sent me to two machines that one froze and the other one she said “didn’t work properly” after trying for about 20 minutes I gave up. I’ve been to other credit unions and they have been so helpful. I wouldn’t recommend using this credit union to anyone.

Melissa Mittendorff

2 years ago

They stole $4,000 from my account due to my mothers account being overdrawn (which I was unaware of because 1) I’m not my mother surprisingly and 2) despite it being a “joint” account I have no access to her accounts to see if it’s about to be overdrawn). Upon calling they refused to give me MY money back and stated that they sent out notification of this happening which they did not. Upon asking when said notifications were sent and where all I got was “we send out our regular notifications” they would not answer that question with when and where the notifications were sent. I will be closing my account today and telling the multiple other people whom I know have an account to close as well. Absolutely shameful of a company and they’ll be lucky if I decide to not contact an attorney