Credit Union of Colorado, a

Annie McGraw

8 months ago

Impossible to deposit cash anywhere in New York State. Normally, I wouldn't assume this would be possible, but they insist it is! So that's frustrating. Edit - What a frustrating and soulless response. Those options don't work, I have tried, and I have already submitted a support ticket, making you all aware that what you told me is not the case. I would like my gas money reimbursed for all the nonsense that you've put me through from going to several ATMs and bank locations. Not to mention the time I have wasted calling you regarding this, submitting tickets prior, heck--even writing this out, and yet I keep hearing the same unhelpful gaslighting over and over. Then I might believe that you care about my membership. Just admit that you only function in Colorado, and no one would be phased. But the insistence on lying to people is evil. Please don't hesitate to reach out!

SeulStizz

7 months ago

I had to bring in a bunch of ones, and I always had made sure to at least get a count and organize for them a bit, except this last time. I was short on time and just hat to deposit without counting. The person behind the counter took the money in to the back after asking if i had counted it. When they came back they said "700 even" in the same way someone would say a too satisfied "check mate"... Proud and expecting disappointment/anger. I was surprised but just thought it was a coincidence til I thought about how she seemed surprised when I continued to be nice. It really seems like she stole money to punish me for not making her job easier. I have ones, where should I take them if not the bank? To this person: I honestly didn't feel good about coming in. It sucked. I'd rather not and I hadn't ever done that before. The first time I did, this happened. I hope you'll think differently about these situations in the future. Sad because I love this bank otherwise.

M J

7 months ago

Absolutely the best bank in Denver. Staff is friendly, branch is clean. I now have 5 different accounts with them and I have had no issues at all. Giselle helped me setup my new business account and was extremely helpful. Keep up the excellent work.

Ashley Husk

5 months ago

Had the most unprofessional interactions with staff at this bank. I repeatedly asked for banking requirements to be given the runaround and wasting my time with some teller level staff. I expect more out of a banking institution. Please avoid this org at all costs.

James Tvarek

10 months ago

!!! What a wonderful customer service experience today with Cara!!!! I called CU of CO today for info on overdraft protection…. Got a call back from Cara after an easy 15 minute wait and Cara explained all the satisfying details about the protections on my account and even helped me set up tailored alerts to my phone… thank you Cara !!!!!!