Crosspoint

Brittany Breland

a year ago

I love Crosspoint Credit Union because of the customer service so always answers the phone and a friendly voice. Someone always answers all my questions I’m greeted with a friendly smile and I never have any issues they make banking very easy.

9496quin

a year ago

I have been first with Wepawaug-Flagg Federal Credit Union since I was 25 years old, I am now 64. After it change it's name to CrossPoint I have continue to be their customer. You can imagine how many employees I met and how many transactions i have made? All employees are very polite at branches: Brandford, Orange and Hamden. They always receive you with a smile. I bought a use car and they assisted me right away with my question about taking a loan, no one tried to convince me to do it. Every question I always asked gets and answer. Now, there is nothing wrong with an employee not being able to answer a question, it is better for them to find out so you can get the best answer. Just because you have a bad experience that does not mean the whole company is bad. If you have a bad experience talk to the manager first to find remedy and yes do it in person if you are able to. Don't come online trying to destroy the company's reputation without trying to resolve the problems.

Mallory

2 years ago

I have been a customer of Crosspoint for almost 2 years. Throughout this time, there have been numerous SNAFUs by tellers and banking staff such as sending cards to the wrong address on numerous occasions, spelling names incorrectly, falsely claiming there are “no bill pay limits” and nearly having me locked out of my account and making transfers to my external bank impossible because for some reason, everything needs to be done in person. Half of the time, when you call, nobody has any idea of banking policies so you are waiting for the to ask the branch manager simple questions that they should either know, or have access to look up. I initially gave them the benefit of the doubt because you never know if someone is new, but it has been the same teller who has no idea what is going on for the last year and a half. If you have been recommended by your employer to join this credit union, please, save yourself the headache and lack of access to your hard earned money. Just because a financial institution is a “Credit Union” does not mean they provide service or quality that outweighs larger institutions.

Shay

4 years ago

Being a customer for over 20 years now I loved my experiences with Wepawaug and the staff. Since the transition I’ve been less than satisfied I don’t feel that warm intimate experience that I used to get I feel as though it’s more commercialized now. The staff is still pleasant it’s just no longer a customer centered feeling.

Noelle Chardon

4 years ago

Made a request for a new card the boy told me 7-10 days so I waited, called again a girl said oh this Monday will be 5 days nothing came that whole week so I called the next Monday after they couldn’t even find the request for a new card. The boy I talked to the first time didn’t bring the request down to the department so now my bills are coming up and I can’t pay them because I’ve been waiting almost a month for a card I should’ve had weeks ago :) I’ll be changing banks definitely