Cencap

Brittne Harding

4 months ago

Been banking with them for 10 years and the bank has declined in service. Tellers never know the answer to questions and will give you the run around until they figure out the answer. They never answer the phone. You will be on hold for an hour or so maybe longer and if you leave a voicemail they will not call you back. And this is any day they are open. Another time I disputed a transaction and they told me atleast a month to go back in the account. Went into the bank two months later and asked about it, and they forgot! Put the money in my account soon as I walked out the door! Don’t offer tap to pay cards either.

maribel ayabarreno

8 months ago

I need the branch manager at the franklin Avenue to call me ASAP. I have called multiple times with no return call. Last person I spoke to was on 9/3/2025 Gloria. Gloria never got back to me.

damarys rivera

a year ago

Yasmin lacks any semblance of customer service skills and is unprofessional on the phone. It seems no one at this credit union has a grasp on their processes anymore. The back office never calls back regarding tickets or open cases. I've spoken to several representatives, including Crystal, who also failed to return my call, left me on hold, and showed reluctance to assist me today. After being a customer for over 15 years, this is shaping up to be the worst credit union experience I've ever had. They consistently fail to answer the phone, forcing me to call multiple times in a row. They only pick up when they get tired of the ringing, and when they finally do answer, they are unable to resolve my issues. I can only give this credit union one star because I need to submit this review, but they truly deserve far less. THEY ARE TAKING MY MONEY AND ADDING FEES THAT DON'T BELONG IN MY ACCOUNT!

Shekinah Young

a year ago

I spoke with Samantha in their loan/recovery department, and her customer service was TRASH! She wasn’t engaged in the conversation yet she called me to settle an issue. A month later, I received a letter from Samantha that did not acknowledge our conversation or agreement. This banking institution has gotten worse! There is no more community. Profit is the main concern and that is sad for those who had been loyal to them that they are no longer loyal to their members.

Derek Sutton

2 years ago

I am only giving one star because zero is not an option. I have been with this bank when it was Hartford Municipal Employee Federal Credit Union (and it was still just as terrible at that time as well). I have gotten called for fraud and have been questioned about the amount of money I’ve deposited. One employee literally said that I’ve never deposited anything higher than $800 in my account at once and that they needed to “hold it for review,” when that is clearly a lie because I was depositing more than $1000 on a regular. There was one time I was out of town and made a few purchases and they froze my account, but failed to let me know beforehand…so I had no way of getting back home and I was stuck on the street for a week. If I would have never called to ask what was the issue (because I thought maybe it was MY fault) I don’t think they would have called. There was another time my card got stolen (they don’t give out temporary cards here folks) and was used, they sent me two cards and when I let them know that it was their mistake, they denied it as if I would call for a card replacement twice knowing that it would be an issue. I swear they used to be open from 8-5 and now it’s 9-4? So they arrive an hour later and leave an hour earlier. I’ve never seen this place packed as to where they can’t answer the phone and you understand because of the traffic they get inside. Nope. IN FACT, I’ve been INSIDE and have heard the phone ringing and have seen the employees at their stations just standing. I called at 10am a few times during my break for work a couple of years ago and didn’t receive call backs until THE NEXT DAY, really? The whole day went by and no one had time to even leave me a voice message until the NEXT day? I’m sorry, the next day after 3pm when they close at 4pm. They charge for most of the services that they offer, services you can receive at plenty of other banks for free. They are not up to date with technology, so I can’t link my account or card to many services. You deposit a check today and have to wait two business days, BUT YOU ALSO HAVE TO WAIT UNTIL THEY OPEN for them to do it…even when you snap a picture of it to upload. Where most places get it done the same day. I understand it’s small, but it is also a chain with three branches. The owner is focused on the wrong thing because there is no way we as customers should be having these many issues with OUR money. I am a loyal customer and have been with them since about 2016-2017, but that stops now. I am currently waiting for them to deposit a check I took a picture of yesterday hoping that maybe they updated the system and they did not update the system. I called them plenty of times before doing so just to ask and no one answered from 9am-4pm. I left a message after they closed at 4pm and they called me the next day after 12pm. I now have no job because I was relying on that check to get me there. My phone will be off because I was relying on that check to pay for it. My electricity will be shut off on Monday because I was relying on that check to pay for it. A credit union that takes the credit of making life a lot harder for you. Thank you CENCAP for always inconveniencing me. My name is Derek Sutton and once this check clears, I will be closing my account and reminding people through these reviews that you are a terrible place to bank with. Especially after reading another review that stated you caught someone using a fake ID and failed to call law enforcement. Once again this is Derek Sutton.