Edu
Verified Information
NCUA Insured
Member-Owned
1 charter
Established in 1953
Contact this credit union directly for detailed information about membership eligibility and current rates.
Membership Eligibility
Anyone who lives, works, or worships in or around New Castle, DE may be eligible to join. Community credit unions are open to the general public within their service area.
Check eligibility on their website →Verified Information
NCUA Insured — deposits protected up to $250,000
Member-Owned — not-for-profit cooperative
1 charter
Established in 1953
Low-Income Designated
Contact this credit union directly for detailed information about membership eligibility, current rates, and services.
Services Offered
Location & Directions
Service Area
This credit union is located in New Castle and serves members in the DE area. Currently serving 8,064 members.
Membership Info:
Contact the credit union to confirm membership eligibility requirements for your area.
Note on Membership
Credit union membership is based on a common bond. Contact this credit union directly to confirm you qualify for membership.
Financial Health
Q4 2025 · NCUAKey indicators from NCUA regulatory filings. Tap any metric to learn what it means.
Source: NCUA Federally Insured Credit Unions list, Q4 2025.
Loan Rates
Rates sourced from NCUA call report data (Q4 2025). Contact the credit union for current rates and terms.
New Auto Loan
3.50%Used Auto Loan
4.50%Personal Loan
9.90%Credit Card APR
9.99%Important: Rates are sourced from NCUA call report filings (Q4 2025) and reflect averages reported by the credit union — not guaranteed quotes. Contact the credit union directly for current rates and terms.
Your actual rate will vary based on your credit score, loan term, and financial profile. Personal loans and credit cards tend to see the most variation.
Best Rates in DE
Lowest rates currently reported by credit unions in DE (NCUA Q4 2025).
New Castle, DE
Wilmington, DE
New Castle, DE
New Castle, DE
Rates from NCUA regulatory filings. Contact credit unions directly for current rates.
Branches & Locations(3 total)
Member Reviews
3.3
29 Google reviews
Reviews sourced from Google Maps. Ratings reflect member experiences at this credit union.
View on Google Maps
Melissa Reamer
9 months ago
Dot was lovely and helped me once she got off the phone, but her counterpart Joanne was rude, did not say hi or welcome me or the other customer in the lobby and just told us that she wasn't ready yet. The customer service is lacking. She's too old to not know better. Very disappointing since I've never had an experience like this here before.
Laura McDowell
9 months ago
I have used them for years, and they've always been very helpful.
Chuck Johns
5 years ago
Wish there was an option for 0 stars. Nobody answers calls and when they do respond to emails they don’t answer your questions. My wife was approved for a auto loan but was not told what the rate was. She has reached out of 6 different occasions and finally got a response today by someone who advised “our rates are on our website” which was incredibly helpful given the rates on their website were noted “as of 2016”. I am quite sure rates on changed in 5 years. Look elsewhere for a credit union more in tune with wanting to drive a positive customer experience!
Dee K
3 years ago
The WORST customer service with the most unprofessional staff I have EVER encountered. I would encourage everyone on that staff receive more training and to take their job seriously. I wish I could give 0 stars. The disrespect was unbelievable! After reviewing the previous remarks from others, I see this is a common issue and hope someone there takes reviews seriously. (Clearly they don’t since this issue continues to happen) can not wait to be done with this place!
Chri S
5 years ago
This place is a joke. Their secretaries have been horrible and clueless to what they should be doing for the past 3 years. Their loan people aren't coordinated with each other so I have had to re-submit papers multiple times and remind people of what my rate should be at vs what the next person was going to give me. Their tellers are awesome and that's about the only plus to this place besides you being able to get a decent rate on a new car (if they don't forget what rate you should be at). Thats the only reason why I would open another account with these guys ever again.
Contact Tips
Best Time to Call
Weekdays 9am–4pm typically have the shortest wait times for new member inquiries.
What to Ask
- • Current loan rates & terms
- • Membership eligibility requirements
- • Minimum deposit to open an account
- • Online & mobile banking features
NCUA Insured
Your deposits are federally insured up to $250,000 per account category by the National Credit Union Administration (NCUA).
Key Information
Phone
(302) 613-5330Website
Visit WebsiteMembers
8,064
Total Assets
$43.7M
Year Opened
1953
Net Worth
Adequately Capitalized
Designations
Official NCUA Data
All data sourced from the National Credit Union Administration (NCUA).
View NCUA Profile