Florida a & M University

Aeryn Davis

6 months ago

After 18 years of banking with this institution I am very disheartened. A little over a year ago there was a fraudulent Zelle transaction that processed in my account (Never had Zelle and the credit union doesn't support Zelle). I reported it, filed a Police report and took all measures to recoup those funds. I was met with conflicting responses from the manager and President. After reporting the institution to the NCUA they agreed to refund my funds, after at least 6-9 months of fighting. Thereafter, the funds were reported to NCUA as refunded but were not refunded to me until I called Alex out on it months later and she finally refunded it. Because of my reporting to NCUA, they have treated me as if I should not have advocated for myself and there have been so many instances in which retaliatory action was taken against me just to make things harder. Once time permits I plan to end my relationship with them and would advise anyone looking to open an account here to go elsewhere. The first 10-15 years rendered awesome service but now it is unprofessional. It is my hope that they make things right and I would be happy to remove this review, but as of now I do not understand how people can call themselves professional but their actions are vindictive and they totally disregard their members and treat them as if they do not matter.

Mary

a year ago

Disappointed After 23 Years of Membership I have been a loyal member of FAMU Credit Union for over 23 years and have always been pleased with their services—until recently. In September 2024, my savings account was hit with more than $1,000 in unauthorized charges. I immediately reported the issue in October 2024, filed a police report, and followed all required procedures, including those outlined by the Credit Union and the NCUA. Despite my diligence, I have not received all of my stolen funds. I have repeatedly attempted to resolve the matter, but my experience has been nothing short of frustrating. I have encountered misleading information, unfulfilled promises, and outright dishonesty from staff, managers, and even the President. This situation has severely damaged my trust in FAMU Credit Union. A financial institution should protect its members, honor its policies, and resolve disputes fairly and promptly. Unfortunately, that has not been my experience. I am sharing this review in hopes that no other long-time member has to go through the same ordeal. I sincerely hope the Credit Union takes accountability and corrects this issue.

Lady Ni'cole

a year ago

A complete waste of time. I applied for a business loan & was told it would take 7 days. 7 days turned into 2 months of inconsistent communication & misleading information. You’re lucky if someone answers the phone. They’ll tell you someone will reach out to you, but they don’t. The customer service and lack of would not make me want to be a customer. This was my first experience & impression with them & it will be my last. This whole process screams unprofessional & untrustworthy. After reading reviews from 5 years ago I can see not much has changed.

Maya Cull

a year ago

This is the worse credit union in Tallahassee. No customer service and you can never get ahold of anyone by phone. Their overdraft policies suck . I am definitely moving to a better credit union or bank.

Lacheryl Boyd

6 years ago

I’m a new member from Polk county Fl with no tides to the community other than wanting to bank with a black owned bank. My experience hasn’t been anything other than pleasant. I’ve had constant conversation via phone and email with “Rose”. Not only did she go out her way to assist me in opening my account she made a follow up call once my deposit posted. I became a voting member of the NAACP an I’m looking forward to a longevity relationship with this bank. I’ve had all types of bank experience why not be understanding and compassionate towards like minded and people who reflect you. FAMU credit union I’m here for long haul can’t want to have my business checks rolling in. $$$ signed a happy new member