Gte

Mar D

3 months ago

I have been an account holder for many years and recently applied for a car loan. At first I was contacted by phone and everyone was polite. After my application was declined, I was never called to let me know. I left messages for the loan department and never received a call back. I then contacted customer service and waited about 15 minutes to speak with someone. They were polite but could not explain why I was declined and said I would receive an email with details. More than 48 hours later, I still have not received anything. Very disappointed with the lack of communication. You may want to think twice before doing business here.

Noel García

4 months ago

When you call customer service, the call is automatically cut off. They have placed an amount of money in my account without motivation, increasing my debt. I have tried to contact them since that increase is completely necessary since I have never had a late payment I have had my insurance up to date. I got a really bad experience with this bank!

Sandrine Desiree

3 months ago

Terrible experience with GTE Financial. Customer service is awful and nearly impossible to reach -- getting real help feels impossible. My account issues were never properly resolved, and the whole experience was frustrating and stressful. I strongly regret opening an account here and would not recommend this bank to anyone. Do yourself a favor and bank elsewhere.

Becca Young

5 months ago

I've been with GTE for over 13 years, but i will have to change banks. They stole from me and its taken over a week and they still haven't been able to give me my money back. They took out an insufficient funds fee, when I NEVER HAD insufficient funds. When I spoke to someone on the phone she could find NO REASON for that charge, yet a week later I still dont have my money back, and no one can tell me why.

Patrick Collins

8 months ago

The customer care that used to be second to none has gone down the drain. From speaking to unprofessional customer service reps to being ignored for a high dollar vehicle loan, enough is enough. Tried to contact the loan department for 3 days to take advantage of an EV credit and couldn’t even get a call back. I’ll take my business somewhere else.