Tampa Bay

L-Claudio

3 months ago

From the moment I walked in, I was warmly welcomed by Member Service Assistant Delaney Johnson, who made me feel comfortable and valued right away. Her professionalism and friendly attitude set the tone for an exceptional experience. I was then assisted by Personal Banker Joshua Schloss, who helped me navigate a complicated situation with patience, expertise, and genuine care. What could have been stressful was turned into a smooth and seamless process thanks to his clear explanations and dedication to finding the best solution for me. Together, Delaney and Joshua provided outstanding customer service and went above and beyond to ensure I had a positive experience. Their teamwork, knowledge, and commitment to members truly reflect the high standards of this branch. I am very grateful for their support and highly recommend this location to anyone looking for excellent service.

Lislis Rivera

3 months ago

I want to leave this review to thank this amazing woman for helping me name Tavia Wilson with an issue regarding my bank letter. She was very kind, patient, and clear when explaining everything to me. Thanks to her help, I was able to resolve my situation without any complications. I highly recommend her — she is very professional and truly cares about her clients. Thank you so much for your support!

Blake Mahon

3 months ago

Ashley Andrus, one of the loan agents here reached out to me personally when I was looking to get set up with an account at Tampa Bay Federal Credit Union, originally just for a savings and checking, but ended up also helping me navigate the process and required documents to apply for a personal consolidation loan. Thank you for being such a big help, Ashley. I hope to continue doing business with you as well as Tampa Bay Federal Credit Union in the future! My mother and my sister have been long standing members of this credit union, so I’m glad to finally be a member now too!

Greta Olivera

7 months ago

I want to express my deepest appreciation for Jorlis Perez and the outstanding customer service he provided. From the moment I walked in, Jorlis was professional, knowledgeable, and truly dedicated to helping me. He took his time to explain every detail clearly, answered all of my questions with patience, and made sure I understood the best options for my situation. What truly stood out is his kindness and genuine interest in making sure everything was handled correctly and efficiently. It’s rare to find someone who combines professionalism, expertise, and excellent customer service at this level. Because of Jorlis, my experience at the bank was smooth, quick, and stress-free. He is definitely an asset to the team, and I highly recommend working with him if you need any banking assistance. Thank you, Jorlis, for your exceptional service!

Gerrell Mitchell

5 months ago

Great experience overall! fast and easy to open my account with Carrie. Her knowledge of products and services was unmatched. Carrie knew just what I needed to get started and even educated me on a few products. Carrie made the process hassle free and I look forward to doing business with Tampa bay federal.I can’t say thank you enough to Carrie for her time and assistance seminole heights is definitely my favorite branch now