Kinetic

T

4 months ago

I recieve terrible customer service today. Normally for sensitive matters they pull you into a room to talk privately. Kayla was the one that I talked to today. She asked me for my social, the amount of money I was depositing into my account, what the check was for, who i got the check from (which it clearly stated on the check), and why I needed it to be deposited Into my account today in front of people. I had to give her my entire life story for why I want to deposit money into my account. I dont think that was any of her business seeing that it was a personal check. I was told that they train each other. I think there needs to be a little more supervision during training for new employees. Would kayla have wanted her information blurted out into the open for other people to hear? This might not seem like a big deal to any of you but money is sensitive in my opinion.

John S

3 months ago

Now I see why this bank has a 3-star rating. I went in to open an account and it was excuse after excuse about a balance on the power bill or whatever. I’m closing another bank and transferring $10,000 to yours. It may not be a lot, but it would have been my main bank. Worst service from the manager ! This is exactly why you don’t grow.’ll take it to Bank of America!

Sandra Mendoza

3 months ago

I enjoy banking with Kinetic. No problems at all! Friendly tellers.

Jean Russo

2 years ago

Four times on different occasion before leaving to go on vacation overseas...I informed them where I will be traveling and for how long so I can use my credit card, ATM and debit card overseas. The day before flying out, I swing by the bank in person to double checked with them and made sure I won't have any issues to access my money overseas. I was told you are good to go! Lo and behold, while overseas with a 9 hour difference ahead... My credit card was declined, I couldn't access the ATM or use my debit card. I couldn't reach the bank for help with that issue. I am extremely angry at Kinetic credit Union for how they've mislead me. I was so embarrassed and humiliated, and left stranded with no access to my money in a foreign land. They need to have competent employee. That's really substandard!!!!!!!

C. A.G.

2 years ago

I cancelled my bank card. Two days later charges for Cash App and Doordash was on my history statement. I called six times was transferred twice. No one would help or reverse the charges. I went into the bank I explained to the Rep at the front desk. She gave a small paper and told me to call the number on the page. No help. 8 days go by. I continued to call and finally I go back in. It took a good cussing and threats to close my account before the charges was reversed.