Midsouth Community

Mary Howard

3 months ago

I don't even know where,, are what in Name of Treat people the way you want to be treated going on at MSFCU,, I've been banking with this bank for years,, but on yesterday 2/9/2026 was the straw that broke the camel back,, I went to make a deposit at the bank,, like always used the drive through window,, it wasn't the regular lady today it was a unfamiliar face,, I had everything filled out and ready,, she didn't greet me,, she asked me what you wanna do with this,, the deposit slip explain it all,, she rudely stated ,, let me go check and see what I need to do about this check When she came back,, she told me,, we going to put this in your savings account not your checking account and put a hold on it for 9 days So ,,I had to ask her 2 times because I didn't understand,, she got upset with me,, for asking why was my deposit being placed on 7 day hold and put in my savings account,, when ask this Rude, unprofessional, Over Bearing, Hateful Spirit Lady,,do I need to come in and speak with someone,, to get a better understanding,, her response to me was No for what,, you going to get told the same thing I just told you,, so what's going to make anything different I'm writing this to let y'all know be aware at the drive through window She's a (Caucasian/white,) heavy set looking full face lady with a Nasty Attitude (MSFCU) y'all gotta do better,, this just don't make any sense at all,, 9 days hold on a check and I've been a valuable customer pushing 10yrs what happen to Loyalty and Respect for Customers Without us it will not be,, (MSFCU) And don't start no trouble with me for speaking out about this Situation!!! Word of mouth is always Needed!!!!

Rose Gray

10 months ago

Anyone with a debit/credit card at this credit union, please check your account for fraudulent charges. I received a call from the fraud department of this bank on Sunday, July 20, 2025, regarding charges I didn't make. They froze the card and told me to speak with the bank for a replacement card. When I got to the credit union on July 21, 2025, there were multiple people in the bank with the same issue regarding fraud. I asked the teller was the credit union was compromised regarding our accounts and the teller said "yes". I asked why hasn't the customers haven't received an email or some kind of communication regarding this and she stated "mgmt" is probably working on it. So, if you have a checking account or credit card, please check your account.

Tonia R

7 years ago

OMG.... All three branches that I visit are Mercer, Lancaster and Hartley bridge are GREAT!!! I have nothing to say but great things. The customer service I received when I visit my favorite bank is outstanding. Always a pleasant greeting and quick service. The Managers at the branch are so friendly and always interacting with the customers. They are like family. Also the ladies in the office, is always willing to assist and have great spirit. If you looking for a great place to handle your business, start with any Midsouth credit store.

Kathy Malcom

2 years ago

This one star review is regarding the MSFCU Visa Card only, not MSFCU overall services -- I STRONGLY URGE YOU TO AVOID THIS CARD!!! Prior to March 2022, my MSFCU Visa card was my go to credit card -- the only card i carried and used. March 2022, I tried to get assistance with fraudulent credit card charges; but, for various reasons, the problem was not resolved; so, I retired the card. I transferred all recurring charges to another credit card and have not used this credit card since April 2022. The card expired February 2023 and I DID NOT activate the replacement card. I thought an expired card with a non-activated replacement card would mean that charges on the card would not be processed, right? WRONG!!!! Charges were processed even though the card expired in February 2023. MSFCU personnel advised me that "authorized charges" are processed even if the card has expired -- these charges did not begin until November 2023 nine months after the card expired and the card had not been used since April 2022. (I currently have recurring authorized charges on other credit cards. When the credit card expires, those recurring charges fail because the card expired. Before the recurring charges can process, I have to provide the vendor with the new expiration date.) Since being expired did not prevent charges being processed on my MSFCU Visa card, I have closed the account. Overall, service provided by MSFCU is GREAT, and I recommend them; but I DO NOT recommend the third party visa credit card they offer. In fact, I strongly advise that you consider credit card offers from other sources.

ALJ (Punky)

10 years ago

They treat you so nice and they take time to learn who are personally. I was introduced to everyone there when I joined on the 4th of last month. I like their practices too. So far I had a great experience. Hopefully things will stay that way and just get better each month I'm there. The only things I would change is that they stay opened till 6:00 on Fridays and charged a smaller fee than $25.00 for needing to use your overdraft protection. 😀