Robins Financial

Mic Wilson

9 months ago

As a bank, I've used them for several years and haven't had any inherent issues. I've obtained loans easily and had fraudulent charges resolved quickly. I've also had no problem calling with any requests or using their online chat service. However, I've had horrible experiences with the customer service at this particular location. Not every employee I've talked to here is horrible, and some have been very kind and friendly. I had a particular experience with the front reception that prompted me to leave this review.

Jennifer Phillips

9 months ago

Kim Green was amazing! She solved all my issues quickly and really understood how urgent everything was. She’s super attentive, a hard worker—which is rare to find these days—and made the whole process easy. Wish y’all could clone her! :)

Coco Harris

3 months ago

I can’t seem to reach anyone when I call the number no matter what button I press. “Please hold while I connect your call” send me back to the main menu.

Gareth Heeter

a year ago

The staff have been relatively pleasant and helpful. However, It seems that scams continue to wreak havoc unscathed but if I need to use my own money to pay bills or buy parts for my car they freeze my account leaving me stranded YET AGAIN over the entire weekend. Once they open on Monday, I’m emptying my entire account and closing it. I can’t afford these frequent setbacks anymore

Kim Dixon

a year ago

This credit union has been a nightmare to work with. I simply wanted to refinance my vehicle. I have impeccable credit and own 2 successful businesses showing more than enough income. They literally asked me for a mountain of paperwork which I gave it all to them. They have underwriters that are not experienced enough to correctly understand and read the multiple business returns and personal returns and they don’t understand how to read nor wanted to read an operating agreement a legal document. Do not waste your time with these people.