Hawaiian Financial

TangeetheREALTOR

2 years ago

2024 update: Privacy and theft protection? Not so much. Someone has had access to my apartment and multiple times my atm card was fraudulently used. I am super grateful suspicious charges are flagged and delayed for my authorization, but what about solving the problem by catching a thief? I thought it would be a simple matter of looking at the ip address of the device used by the thief when attempting to make an online purchase. But the credit union won't bother bc it profits them nothing to find out who, exactly, is attempting to stea from you. They just tell you to get a new card. Now they say I cannot submit anymore disputes bc I submitted "too many" although there is nothing in writing specifying the allowable number. If they would do their job and find out who is trying to steal from me the thief could be incarcerated by now. I6m told one little person's safety isn't important. Maybe the sanctuary of my account will matter when a lot of people read my review and ask the credit union what they will do to help catch a culprit. When these people find out the answer is "nothing," a significant number might take issue and then change could happen.

God’s Angels Heaven Sent

3 years ago

I’ve been banking w/this credit union since 2009. They only like you if you have lot’s of money. If your on a fixed income as I am they treat you differently. This is only the second time I ever disputed charges, the first time they messed it up so badly they got my cable shut off from spectrum, b/c they disputed spectrum, & took back 2 months of automatic payments from them when I was not even disputing spectrum in the beginning of the covid pandemic, so I was w/out tv for over a week, they also disputed tmobile, & took back 2 months of payments I made to them, & I almost lost my cell phone service. Now I am trying to dispute a charge for a scooter that I purchased from a ad on fb that said it was from SAMS CLUB but, it was a SCAM, b/c I authorized the payment they are telling me the dispute may not go in my favor! If you have overdraft privileges w/them just be careful b/c they don’t care what your situation is they will charge you the 20.00 overdraft fee every single time. They are rude to me. I am just waiting to see if they are going to refund me the 49.00 for the scooter, & if thy don’t I’m going to leave them, & find another financial institution to do my banking with. Make sure you have plenty of money if you open an account w/this financial institution, other wise you will regret it.

John Jacob

2 years ago

Today I happily received outstanding member service by phone from Nikki at Hawaiian Financial Federal Credit Union. She was most gracious, patient & kind, all the while a living spirit of Aloha. Mahalo nui loa!

Donna Carbonell

a year ago

Diane Pascua has been an absolute delight to work with. Very gracious and efficient. Donna Poelman

Tina Ferrer-Maravilla

5 years ago

I’ve been calling 2 branches (Kalihi and Bishop) for 4 days straight, emailed them with my concerns and yet did not get a response. Very poor customer service. Not everyone can walk in the branches every time there’s a transaction error specially it’s on your side that made the error.