Ko`Olau

Christine Demello

9 months ago

Worst banking experience ever. I cannot log into my account via the mobile app. Facial recognition constantly disabled. Try to login using my password- failed. Reset my password- can’t get past the confirmation code. It constantly reads unable to verify account. Total waste of my time.

Sean Brady

a year ago

I stopped by this branch today to withdraw money from their ATM and had a very 1-Star Experience. This branch charges Excessive ATM Fees of $4.50 for a credit union that promotes community-focused banking. I then went inside the branch to exchange the $20 bill for larger denominations and they would not assist me because I'm not a member. I informed them they just charged me $4.50 to withdraw money and the least they could do was exchange my denominations. They continued to refuse and couldn't provide a clear explanation as to why this is their policy. My experience suggests a broader issue with KFCU's approach to customer service and transparency. Policies that affect both members and non-members should be clearly communicated and consistently applied. The inability of staff to provide a reason for denying a simple service raises questions about internal training and customer service standards.

h20eastoahu

2 years ago

This bank has really gone downhill in the past couple years from closing locations, discontinuing being open on Saturday, they even close from 1 o’clock to 2 o’clock at one of their locations so they can take lunch. It is nearly impossible to talk to a teller on the phone. Their telephone/automated service is terrible . Every interaction I have at the bank takes at least 15 to 20 minutes, majority of the time there is only one to two tellers helping customers while having a big line of customers waiting to be helped. The tellers overall are nice but have zero sense of urgency to help the customers. It’s a shame I’ve been with this bank for 20+ years but I’m going to switch to a different credit union in the very near future… Very disappointing

Erin White

a year ago

Worst fing bank you could deal with for a car loan. They make everything overly difficult and never answer the damn phone. They threat to charge me 8839 for insurance because my deductible is $1000 instead of $500. Like why the hell do you care what i pay if damn happens to my car. I have full coverage and two gap insurances. GO ELSEWHERE they suck and so does their customer service.

Jose Galeano

2 years ago

Truly terrible. Applied for a HELOC that took over a month for a reply. They don’t answer calls or emails. When they did reply they just said I didn’t qualify and didn’t have the decency to walk me through why? No call backs no emails. I am fortunate enough to make over six figures and have a FICO score of over 800 and you’re telling me I don’t qualify for anything? This is the worst banking experience I’ve ever. These people should just shut down instead of wasting peoples time like this. DO BANK HERE.