Latah

shan ramondelli

3 months ago

Latah Credit Union is awesome. Not only do they have some of the best rates around, they also have the best and most friendly staff. Gabriella answered all my questions and was just fantastic to work with. I would recommend Latah Credit Union to anyone. Thanks again!

Deborah Williams

a year ago

I have had bank accounts with many different banks throughout my life but I love this credit union more than all of the others because they are so kind, understanding, professional and helpful. There have been problems with other banks with depositing into the wrong accounts or getting my account mixed up with another etc. But I've never had a problem with this credit union. My son also has an account here and he loves it as well. The employees have become my friends because they take such interest in their customers and I feel close to so many of them now. I would recommend this credit union. It is more like a family and I feel so much peace about trusting them with my finances.

AC

2 years ago

Moved to the area and wanted as close of a community-linked bank as possible. I've had no problems and their mobile app is fantastic (biometric log-in is slick) and very intuitive. Online banking is great with bill-pay and everything else I needed. My teenage sons' accounts are all linked to mine and it makes transferring, saving, and depositing a breeze.

Jeni Leidenfrost

3 years ago

Fantastic customer service both in the branch and online. Also a good app for mobile. We have multiple accounts and a mortgage through Latah Credit Union and absolutely happy with this bank.

Jake W

8 years ago

A nightmare if you move out of the area with an existing account. We moved to the Boise area and still had loans with Latah Credit Union. My wife has called in many times to make payments over the phone. Until one day a rep said my wife wasn't on the account and wouldn't allow her to make anymore payments so I had to call in. But the next month she made a payment just fine. Apparently this was a policy that some credit union employees followed and others didn't. I called and told them they've been letting my wife pay in the past and they said that wasn't possible. I ask for the credit card on file for past payments and low and behold it's my wife's. But nope, I'm wrong. So I tell Latah Credit Union I moved out of town and asked how I can get my wife officially added to the account so she can make payments through the employees that are hard-liners versus the ones that aren’t and I was told she has to physically come to the branch, which is 300+ miles away. I pointed out the large geographical gap and asked if there was a way to mail a form, email, fax, or any other option to add my wife without having to make a 300+ mile each way trip. Nope. No other option despite my persistence. I am a member of another credit union, Spokane Teachers Credit Union, and when I asked to add my wife to an account I had with them there was no problem. They emailed me a couple forms for us to sign and she was added to my account. It’s not that easy with Latah Credit Union. Latah Credit Union is absolutely unaccommodating. Don't they realize members move and still need to manage existing accounts? Don't bother with these guys if you can get away with it. They've been a huge headache for us. Sure your wife can pay the monthly payment, nope your wife can't pay, yep your wife can pay...freaking get your employees on the same page at a minimum. Preferably think about members that might have to move out of the area and provide some reasonable accommodations.