Fox Valley

Rachel Cleghorn

5 months ago

Today was a really disappointing experience. I’ve been a member since the Allsteel Credit Union days, but service has declined since the merger. At the Broadway branch, I went to the drive-up to file a dispute and was in the middle of being helped when I was told to come back because they were closing which delayed my dispute. I’ve also been without a debit card during this process, which has already been inconvenient. This should have been explained up front so I could plan better. I hope this location improves communication and training. So disappointing.

Raymond Fluellen

7 months ago

I have no problems at this place I'm cool with them a good place to save up your Money

Ventus Aetherius

2 years ago

This one hurts to write because I've literally been a member of Allsteel Credit Union since I was a kid. This merger has been a disaster. Their fraud-detection is so aggressive that if I do anything it locks my card down, and even when I call them to CONFIRM the orders are not fraud. They still deny the charges leading to cancelled orders for work (My clients really love waiting an extra week...) or for myself (Thanks, movies I ordered for myself are now out of stock, I look forward to paying triple on the secondary market for them.) At this point, I just can't recommend you use them. I was willing to eat it a bit, but when I call and confirm it isn't fraudulent and it's still flagged. It's just terrible service. When it was Allsteel, it was the absolute best and I had zero issues with them. Now...I think I need to find a new Credit Union.

Louis Strozza

a year ago

These people are the worst of the possible!!! It is impossible or you have to take hours to talk to someone. Wadira helped me a lot. She is the only again she is the Only one that goes out of her way. She should be manager because everyone there does not know what they are doing

Laura

4 years ago

woman who just helped me was extremely rude. I have been a member here since it was allsteel for like 17 years and my parents maybe since the 80s. In the past I'd walk in and the staff would ask how you are how the new car was how mom and dad were etc- well every person that used to work there is not Here any more and there is no more friendly faces or rapport. they need to check who they hired cause they are rude and lack any type of customer service skills. I will be taking my banking elsewhere.