Midwest Members

Jordan

8 months ago

I am working on a loan with Missy at the woodriver location. Missy and Haley the branch manager have went above and beyond to help me and I just wanted to thank them for everything. Sometimes life throws curve balls and its nice to know they are there to help and are very friendly about everything.

Mary Middleton

6 years ago

They seem real nice. They are a stickler for following the laws, which is good. The lady who helped me to close out my love ones account after their passing was extremely helpful. There was never an issue with working with them. I would recommend this place.

Susan Thompson

a year ago

I was unable to access the new app and called in for assistance. I ended up stuck in a weird hold loop and waited a very long time. I reached out via FB messenger and was called back immediately by the COO. He was apologetic, kind and helpful. That was already above and beyond. But today I received flowers with a card! You don't find banks that care about their members like this. We have always had a great experience with our account, vehicle loans, etc but the customer service is amazing!

B Main

11 months ago

I love the convenience of the CU, but it seems lately staff is new every week. I understand new hires, but I never see the old staff anywhere. I hope it is a good place to work. It makes me question if staff can not stay. Maybe I should start looking for another CU.

Craig Allen

a year ago

Use to be a really good bank. But now it seems not so much, they've been down for so called system updates for 2 weeks now banking apps don't reflect what you have in your accounts constantly having to configure things just to pay bills with their online app. And when I go to the bank there are no more operating hours they're closed further system updates. Think they might need to hire a better IT guy and branch manager