Lakes

Cathie Watkins

a year ago

Always a hassle with this bank. Can't update anything to stay with the times. I have a dedicated account there for my daughters ssi. It's account for any back pay or stimulus she might receive. It's not for everyday deposit and withdrawal. Account has not been used in 2 years but still had 5 dollars in account to stay active. Remind you it's not an everyday account. It's a dedicated account on for specific purposes. This bank decides to close it bc it's not been used for 2 years. Again it's a dedicated account. If ssi does not send anything for 2 years then guess what. It stays with only 5 dollars in it. Very simple. Now I have to call ssi and get this fixed bc they won't open the account back up. Their messing with social security. That's ridiculous. So what if I have a savings there. Will you do what you want with it if I don't choose to put more money in or take out. If I can't afford to and I just want to save that. Are you going to close it if I don't spend my own money that I chose to trust your bank with. This is why your reviews are at 3. And don't have an attitude for having to do your job.

Toni Jeffries

3 years ago

My father-in-law's car loan payments were not always being credited to his auto loan. When I called to try to determine what happened to his payment (he's 90 and sometimes needs a little help) the very annoyed teller finally found the issue after several unhelpful phone calls. The payments were being deposited into a savings account. This is the $5 account he opened in order to remain a member, not an account he had ever used as savings. The employee said they have new tellers who don't always know what to do with those payments, in spite of the loan coupon included with the payment? He ended up with almost $200 in late fees that were never refunded. He is on a fixed income so this is a pretty big deal for him. While I don't think this would be classified as predatory, it certainly isn't good practice. Please be careful when using this institution. I would not recommend it for an elderly person or anyone who isn't able to keep a very close eye on their accounts.

Tamila Sandefur

4 years ago

I got a car loan, then I heard that Lakes Federal Cr. Union would redo my car loan & lower my interest rate! They have been fantastic! I am moving out of state & I am still keeping my account, 1st because of my car loan & 2nd because they have helped through every phase of all my needs. Thank you!

Margaret Ericksen

6 years ago

My husband got paid on a Friday, Saturday morning he made purchases, Saturday afternoon his card kept getting declined. He waited till Monday to call and they said theres nothing they can do! Um what? You're the bank for his card and theres nothing you can do ? This bank is trash. Would not recommend

Michael Strong

4 years ago

Not open on Saturday is garbage. Never heard of a financial institution that doesn't stay open till at least noon. Not everyone has nor wants an ATM card.