Vigo County

Abigail Nidlinger

8 months ago

I have been a member here over 12 years and I am very disappointed with the customer service lately. I have never left a review on anything before, but the lack of communication or willingness to assist, particularly in the loan department has been very frustrating. I also experienced ongoing issues with my debit card. My chip was not working at multiple locations and yet I was repeatedly told the issue was the machines I was using. After several calls, I was advised to "clean it" which did not resolve the problem. Eventually, I just requested as replacement card myself, agreeing to pay for it, as the situation became so inconvenient. I hope to see improvements in responsiveness, problem-solving, and overall customer service moving forward.

Mary Walter

2 years ago

I had several problems when I went into the bank today. I had the most helpful employee ever. She worked so hard to figure out the problems I was having, and tracked down missing money and seriously went above and beyond to help me. I have never in my life written a review but felt like I had to give her a shout out for being so awesome and patient! Thank you for having the best service! And thank you for all your help!

Kayla King

4 years ago

I've used this bank for getting close to 10 years. I've never had a fee for anything. Literally anything. They've been wonderful, Shelby Specifically. She is always kind and willing to help with everything. My one and only complaint, Not being open on Saturdays.

Nicole Pruiett

3 years ago

After paying off a vehicle loan, I discovered that Vigo County FCU had lost my file, which included my title. Kit was very nonchalant about the situation, acting as if it was no big deal. The staff was growing impatient, as it was 5 o'clock and they were waiting to go home. It was quite embarrassing, as the buyer of my vehicle was also there and we had just made the transaction. Now he's being told that he will NOT receive the title until I go to the BMV and file for a lost title, which could take weeks to receive. This is totally uncalled for. My father mentioned that they also lost his title. The staff is highly unprofessional, as I witnessed another loan officer treating a couple poorly after walking in 3 minutes before closing time. She hatefully asked another employee to lock the doors. I would advise everyone to do their banking elsewhere!! This place is a joke!!

Mickey Lamb

2 years ago

I use to think this was a good place until I discovered, Janice. She had a problem when asked a few simple questions. Sure glad I don't bank there or owe them any money.