Frontier Community

George C Cox Jr.

6 months ago

This is our second vehicle we purchased from Martens Chevy Buick GMC in Leavenworth. We have had great success in financing through Frontier. They beat a bank or buy here pay here dealerships any day of the week. Can't ask for better service. Thanks again for all you have done for us.. George C Cox Jr.

G

a year ago

I recommend not banking here. They do not help when you have had fraud against you. A fraud check went through my account and wiped out not only my checking but most of my savings. I caught it same day and called the bank and a girl named Jennifer answered. She was not helpful at all. Instead she was rude and said she wouldn’t freeze my accounts so that no more money would come out. Instead, she would have to contact someone else via email and they may or may not get back to me same day or be able to help get my money back. I hung up and went straight there to close all my accounts and at first they refused to do so. I will probably never see the money that was lost. This bank and its employees do not care about their customers or their customers money. They just want it to stay in there bank! Please consider going elsewhere. I know I will never use them again.

Sharina Preston

a year ago

Many thanks to Katie at the Branch off Eisenhower Rd! She handled my situation with calmness and kindness even though I was having a total meltdown! She fixed my problem and then some! I have banked at Frontier since I was a teen and all my family members do too! They are great! Thanks again Katie!🪴🌿

Jason Cannon

a year ago

Update March 23rd 2025. Apparently this credit union contacted My relative and apologized. They did get him the paperwork that he needed... .... What this bank did to my relatives family is truly pathetic and it makes me physically ill to think about it. This bank refused to honor a lawful Power of Attorney, they refuse to talk to the attorneys handling his mother's executorship as she lay in the hospital dying of cancer! She passed away several weeks ago and because this bank refused to even show a symbol once of reasonable or professional behavior. My relative has to go through the court system in Utah yet again and petition for conservatorship when all he needed and he had every legal right to get was copies of the account in question. That's it copies sent to the attorneys. His POA clearly stated that he has access to all banking transactions and any associated paperwork or documents! These people are beyond reprehensible. Sorry just makes me sick thinking about what this credit union put him through the last month!

J C.

2 months ago

I adjusted my rating they did fix their issue after my mom passed. This is the worst bank in the Kansas City area! My mother has been banking there for many years. She is dying of cancer and cannot communicate. I had lawful power of attorney documentation to handle her estate and her husband's a state. This is the only bank that I've had to deal with that's requesting court orders for somebody who has a power of attorney to handle legal affairs. My mother has access to the account in question which means if you have a POA you have access to set account but this corrupt organization refuses to honor a legal document. So I am unable to provide the attorneys for the estate the information they have been requesting. This is horrible customer service and just a downright hideous way to treat consumers or customers. The amount of uncaring and inability to even listen to reason to the point of refusing to speak with the attorneys is despicable! I advise you to take this into consideration when you choose who you invest your money with or where you choose to keep your money! Respectfully submitted.