Beacon Community

damon

6 months ago

there is a white lady that doesn’t want to do any face to face work she will tell you anything just for you to leave both times i went, the dixie hwy one is great !!

Rick Miszkiel

2 years ago

Absolutely the worst credit union I've ever been associated with. You can't get a chance to talk to anyone about a loan, their cards don't work half the time, and the mobile app is a joke. I would definitely consider putting your money somewhere dependable. Not here.

Jacob Bibb

4 years ago

DO NOT BANK HERE, and if you already do, close your accounts. Absolute worst experience with a financial institution. I closed my accounts today and switched banks. In the 4-5 years I’ve done my banking with them, I’ve had an average of one major issue a month. Recently, they switched mobile apps and made it impossible to set up the new app. I tried calling them multiple times to resolve the issue, and got sent to voicemail. Problem there is that their voicemail is full. I went in today to resolve it in person and they were extremely busy because of the fact that everyone was having the same issues. It took me over an hour to actually speak to someone and they said there was basically nothing they could do. People couldn’t access their accounts, monitor transactions, or check balances because of these issues, and yet I heard many people say they were being charged half their paycheck for overdrawn account charges that stemmed from these issues. Also was told by some people in line that they were able to set up their new account but that the new app was not user friendly at all which caused some of the same issues that not being able to access it at all caused. Horrible customer service and horrible service in general. I took my business to US Bank today instead and the process was painless and the employees were much more competent and helpful. EDIT (to respond to their comment): there were plenty of members who had set up their mobile app correctly who still had issues with it. I heard many of them complain. Also, the lack of communication and availability when there is an issue is the biggest concern many members have. I was drawn to your credit union originally because it was smaller and I figured you’d actually care about your members, but I was wrong, you don’t. Like I said, I had issue after issue, and none of them were ever easy fixes and none of my concerns were met with effective communication.

rebecca thompson

3 years ago

BEACON CCU DIXIE HWY: Very indignant teller. I was trying to make a deposit and was told I did not have an account with those numbers. When I guestioned her I was told to call My credit union. On the teller window was a plaque TELLER IN TRAINING so I ask her to get another teller to help. She informed me she knew how to do these transactions. Then she proceeded to count out money and shoved it at me. My deposit slip was clearly marked DEPOSIT. The money she took out had to be redeposited then it was put in Savings not CHECKING. What a mess, I'm still not sure if my money is in there or not. NEVER AGAIN WILL I GO IN BEACON. Everyone please watch closely if you are forced to bank with them. Better yet switch to ANOTHER CREDIT UNION.

Liosmany Olivares

5 years ago

Awful customer service. Started a business account and the staff was very rude. The manager came back from lunch and treated us very unprofessionally after the staff messed up printing the debit cards 4 times. I felt racially profiled and I would never recommend going to this bank. Will be closing the account soon and going elsewhere. They claim I do not belong to the Institution.. I will be posting another review from a different google account with a picture of a card from this institution with my name on it. We will see how much I belong to this institution. We will also be filing a complaint with the the KBB and BBB. You’ll think twice before being reckless with your horrible customer service