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Lainab J

4 months ago

Question i been waiting on my Credit card going on 1 month.and no one never tempt to call me. And my number been on file for 4 years or so. I been with company for 7 years and now we starting to have problems. I was still in new orleanson Jan6,2026 i never left until January11,2026 NO ONE NEVER CALLED ME. NAW WHAT IF I WOULDN'T HAVE CALL TODAY (JAN 23,2026) MY CARD WOULD STILL BE SITTING THERE. ITS CALL LACK OF COMMUNICATIONAND WONDER WHY BANKS CLOSINGBECAUSE OF MISCOMMUNICATION BETWEEN BANK N CUSTOMERS. I was on a cruise jan 11,2026- 18,2026. I have proof i couldn't call no one if you on the boat for a week. I went to Jamaica. So yall say my number that was on file wasnt NOGOOD BUT I JUST CALLED YALL FROM THE NUMBER THAT WAS ON MY ACCOUNT. YALL ERASED IT. THEN WHEn I HUNG UP LISA CALLED ME BACK SO SOMETHING WRONG WITH THAT PICTURE.We'll if my card was there I went to the bank on Jan 23,2026 @9am and deposit money why the teller didn't say anything???NO ONE NEVER TOLD ME MY CARD WAS THERE. ITS CALL COMMUNICATION. CUSTOMER SERVICE SUCKS AT THIS BANK. IF THEY WANTED TO GET IN TOUCH SO BAD I ALSO HAVE A EMAIL ADDRESS. ITS NOT THAT HARD. BUT SOON AS YALL SEE PEOPLE USING THERE CARD TO MUCH YALL QUICK TO STOP AND CALM IT AS FRAUD. YALL NEED BETTER COMMUNICATION. ARE I WILL BE FINDING ANOTHER BANK. YALL CUSTOMER SERVICE IS POOR.. YALL NOT THE ONLY BANK THE WORLD OR NEW ORLEANS HAS. I BEEN WITH YALL 7 YEARS OR MORE. YOU DONT TREAT LOYAL CUSTOMERS LIKE THAT.SORRY

Ackie Donsereaux

6 months ago

Breanna is Epic s Best! I have been to this branch several times , all the tellers are nice but Breanna goes above n beyond to help you . As an older person and retired nurse I appreciate getting good customer service. I actually waited today so I could get served by her. She helps you but also educate s you on how to use some online functions. She literally demonstrated on an actual check what I needed to do. Her face is new to the Canal st branch but she already is a company asset!

Danielle Franklin

2 months ago

Newsline. was awesome .. She is very professional her beautiful smile and knowledge of her job was amazing.. Please continue the great work.. Thanks for everything

David Dago

6 months ago

I would not ever apply for another loan with this credit Union since it become epic credit union the service sucks I apply for a loan twice and got turned down both times I have a 8.0 something credit score I can get a signature loan from anywhere and it will not be epic I put in for a long last time and they kept doing the same thing they did me this time running me around about the paperwork I am about to close my savings account and move my funds somewhere else the director of the loan department needs to be fired the loan officer at the mid City branch that I spoke with needs to be demoted where is her attitude an epic decision just go back to being gno which was better than epic ever was or ever will be epic is a garbage credit Union do not put your money there you save yourself a lot of trouble especially if you need to get a loan in a hurry you will get a run-around from the loan director once again I have to go get a loan from another credit union cuz epic has unqualified people working for them in the loan department

Kanye Davis

11 months ago

It is very disappointing to have professional adults act so rude and unprofessional. To be greeted with, "what do you want" instead of hello how can I help you? Is sad and I hope she finds another career because obviously she doesn't like her job!