Central Maine

Lorraine Clavette

5 months ago

I’ve been a member for years, very happy with them!

thosefierybiscuits

2 years ago

It actually pains me to write this review. I tried so hard to let go of their mistakes again and again and hang onto this account. But now after 42 years with this bank, an account I held since before I was born, I have finally closed my account. I have never encountered so many issues or had so many negative experiences with any establishment more than this one. What is worse than their constant mistakes and disregard for the sacredness of people’s money is that they never admit fault/human error. Ever. They always push it back on you as the customer - the amount of times I had to do my own investigation into a problem they created (and meanwhile wait on money being returned by them) is outrageously unfortunate.

Rick Piecuch

4 years ago

Why would you do a system upgrade in the middle of the week? Why would you not tell your customers that your online account will no longer work after the upgrade (instead of saying it will be unavailable for 2 days)? And then after the upgrade, you cannot access your account on the new online site? I called the credit union 141 times on the Monday after the Wed/Thur conversion. Busy, busy, busy. I got through once, and the receptionist made me feel like it was my error that I could not get online. When I said maybe I should take my money to another institution, she said I had the right to do that. She put me into a voice mail (around noon time) for the person who can help me get back online, and I did not get a call back. The next day (day 7) I reached the receptionist who said she would call me back in the afternoon to get me online. On day 8, I reached the receptionist in the morning. She asked if she could call me back later in the day. I said NO, letting her know we did that the day before. She did get me set up. A day or two later I did receive a phone call from Vickie, the credit union Manager, who profusely apologized for what had happened. A side note. The tellers at the Lewiston branch (Lucy and Sam in particular) are excellent and always made me feel welcome.

Marilyn Stevens

3 years ago

Five stars go to Ashley and Alex. I made a stupid mistake when I made a payment to my credit card, and yesterday Ashley quickly figured out what I had done and transferred me to Alex who said she would fix the problem. I got a call first thing this morning telling me that the problem was solved. I lost my husband recently, so life has been a bit stressful. I can't thank them enough for their kindness and patience - it's much appreciated. I would also like to thank Karen, the receptionist, and everyone on the second floor who helped me with this painful transition.

Anna Desjardin

5 years ago

Staff is extremely professional, and prompt with answering quickly. I have found that particular aspect to be difficult living on the west coast (Arizona), as it takes time and time + to get a live person on the line despite a membership. Both my father and mother have used this credit union for decades, recommended them to me, and they are always kind and professional. I’m happy to live in Arizona, and use CMCU as my main credit union. I had a debit card issue this weekend, called first thing Monday morning and my issue was resolved in a matter of minutes. This type of service is reassuring and comforting! Thank you CMCU!