Nasa

Decon Emergency Management Services

8 months ago

I've been a member of NFCU since 2017. The credit union itself has been good to me. But after filing bankruptcy and it being discharged, this specific branch treated me like I was a “convicted violent criminal” for trying to obtain a replacement debit card. The day before I contacted member services about my card expiring this month, after a long wait, I was told I could either have a new card mailed to me or visit a branch to pick it up. So I chose this branch… All eyes were on me the entire time. The black female who sits in the glass office to the left was very rude and hostile. I was standing up, making a call to NASA FCU collections, and she told me to “sit down” as if I were a kid or dog in training. They had one new employee who was utterly lost. After nearly waiting an hour for a debit card in an empty branch full of unhelpful, gossiping employees, I will be filing a complaint with the National Credit Union Administration (NCUA) and the Consumer Financial Protection Bureau (CFPB). This branch does not correctly align with NASA’s mission.

certifiedsan

11 months ago

I rarely leave reviews, but after nearly a month of frustration, I feel compelled to share my experience with this bank’s credit card services. I was approved for my very first credit card on May 28th. I was initially told it would arrive in 7–10 business days — a reasonable timeframe, I thought. When that came and went with no card, I called again and was then told it could actually take 10–14 business days. Confused by the shifting timelines but still hopeful, I waited. After the 14 business days passed, still with no card in hand, I physically went into the bank. A representative there informed me I would be reissued a new card, and this time it would be expedited. I was told the card should be in my mailbox by Monday. It is now Wednesday, and once again, there is no card. I am beyond frustrated. What was supposed to be a simple and exciting milestone — receiving my first credit card — has turned into a drawn-out, exhausting, and disheartening process. What’s worse is the lack of transparency from customer service. Not one representative has been able to clearly explain why there are delays or what’s actually going on. How long should it really take to print and mail a piece of plastic? At this point, I am seriously second-guessing my decision to open a credit card with this bank. If the card is not in my mailbox by tomorrow, I will be closing my application and moving to another bank that can actually follow through on their basic services. And let me be clear: if I’m told once again that another card will be sent with the same empty “7–10 business days” promise, I will close my account entirely and will never do business with this bank again. I also will not recommend this bank to anyone — not for credit cards, not for checking accounts, not for anything. This has been nothing but a waste of time, energy, and trust. Do better.

Mark Allshouse

2 years ago

Stunning incompetence here. Simply paying your NASA credit card bill can be utterly frustrating. Customer service is equally terrible. Each update to their website only makes things worst. They absolutely refuse to improve their customer experience in any way. It's actually kind of surreal that a business would insist on being this bad when they could obviously improve. Beware.

Don RDU

8 years ago

I had a HORRIBLE experience dealing with this place. I got their credit card, they gave me a $5200 credit limit, and everything was fine for a while. Then I applied for a car loan through them, and I waited and waited and waited for a response. After a couple of weeks passed, the car I wanted was sold, because of their long delay. I logged in to look at my account, and I saw that they had reduced my credit card limit down to my balance. I called them to ask why it took so long for approval and why they did this, as I have dozens of other credit accounts elsewhere and a perfect payment history with all of them. They put me through to some jerk who said he couldn't verify my income and I needed to allow them to access my private IRS tax information. Oh hell no, if the President doesn't need to make his tax forms public, then neither do I. Instead, I opened a checking account with them and immediately set up direct deposit, so they could see my income. However, my first payroll deposit wouldn't go through. It turns out that NASA FCU had frozen my checking account, apparently to prevent me from proving that I was correct and that they were wrong. Numerous emails to their customer service went unheeded, of course, until I became entirely fed up and completely terminated my relationships with them.

Who cares

a year ago

Garbage institution. Denied membership with 838 credit score. Don’t waste your time applying. There are better run credit unions.