Alden

Karen Belleville

2 years ago

I highly recommend Alden Credit Union. Manager Jennifer Faustino has been an invaluable asset for my small business, as well as my personal banking needs. Her dedication, expertise, and commitment to resolving my concerns have been truly commendable. I have had the pleasure of working with Jen for many years. Her professionalism and willingness to go above and beyond have made a significant impact on my business success and my personal banking experiences. I have consistently felt supported where I otherwise did not with other financial institutions, both large and small. I am grateful for her exceptional service!

Jefferson Davis

a year ago

Nice tellers but they will not raise my debit limit past 1000 dollars without me going in person. Super annoying. Then today i check my statement and they started charging me to get paper savings. Hence i keep most of my money with athol savings instead

Michael

6 months ago

Very nice bank. Nice people had no problem opening up an account. AAA👍🏼👍🏼👍🏼

Jennifer Ortiz

a year ago

I wouldn't give any stars if I could. They don't even deserve one. My brother and I applied for a loan. We called multiple times and left voice messages. Finally, after almost three weeks and trying four different extentions, I was able to speak to someone who then told me that the VP took in our loan application and it was denied. No one thought to inform us, and for the VP of the bank to not even bother calling or emailing us says a lot. If the VP can't communicate with anyone, the staff aren't going to bother either. Terrible service. I will never bother with this credit union ever again. Customer service is terrible.

Misty Cameron

3 years ago

We received a letter from Alden in August stating that we had not paid the mortgage in two months, despite the fact that our July payment was received - and cashed - over three weeks before. The letter went on to state that if I don’t pay my July payment - which has been paid - and my August payment within 10 days, my home may be foreclosed. After emailing the bank president, I received an email telling me that due to our yearly escrow increase, our July payment was short $80, and that’s why this issue occurred. We never received any notice of the increase. I asked why no one called us over $80 because it would have immediately been rectified - and was told that someone did call us. I confirmed with my husband that he’d never received a call, nor did I. Our phone history also shows that Alden never called us. I then received a call from someone confirming that we had never been called; the payment was sorted out and we were assured that nothing was reported to the credit unions as a late payment. Fast forward a month - I’ve had to reach out several times to let them know that they absolutely DID falsely report a late payment, my credit score has dropped 70 points, and one of my credit lines reduced my limit drastically due to the huge change in my score, which further damaged my credit. All over $80 and someone who couldn’t pick up a phone to give a customer the courtesy of a call. I worked for many years for that credit score. A long time, not a single late payment on anything in over 12 years - and a single false report has caused fallout that will effect me for years to come. I appreciate that Alden has corrected the error in reporting, but it should never have happened in the first place and will cost my family thousands in interest rates on anything we try to buy now because the damage has been done. This experience has been extremely stressful, and I am so disappointed. Avoid Alden at all costs.