I-C

Jason LaMier

4 months ago

I have been doing business with this credit union for nearly a decade. Have never been dissatisfied for any reason. Very friendly staff, who are attentive to my questions, concerns and needs alike. I highly recommend doing business with IC Credit Union.

Kaye-Lani Goodfield

6 months ago

Cannot request a new card because they outsourced me to a call center whose security questions leave me lacking any sense of security. Tell me why they’re asking me my name, zip code, full SSN and what bank I use. I called you. You tell me what bank you work for.

Alexandria Cintron

8 months ago

Being told by a rep that “the bank would rather have you go elsewhere” is crazy. Im going through so pretty rough financial times so I decided to attempt to refinance my auto loan (which I currently have it financed through them actively right now) I called to check on the status of my refinance application in which I was informed I was declined, I asked for the reason and the rep said it’s due to my credit and that “the bank would rather have you go elsewhere” she could’ve explained better than literally tell me they don’t want my business but that’s cool I guess

Matt Drolet

4 years ago

4 drive up tellers and always only 1 of them open and this is their main branch!!! Every time I have to do my banking, I have to plan on at least 30 minutes in line to make any transactions. I’ve only been a customer for about 2 months, but will definitely be looking at my other options.

Ashley Cook

a year ago

I wish I could leave zero stars. Don’t bank here… I shared with a rep a few days ago that I am currently on a medical leave to care for my son who is very ill, and asked for a one time courtesy to waive a banking fee due to an error on my part. I have banked with this bank for years with no issue, however as of late I have had continuous problems. First, my card was immediately compromised upon the start of their new online system. Then they told me they could no longer cut cards in the bank and would have to mail me my replacement, causing me to have no access to my money. After a week of still not receiving a card, I called back to follow up and was told that the bank rep I had initially spoken to never actually ordered my card, so I had to continue to wait. This caused me to rack up numerous late fees for automatic payments set up with vendors who only accept payment via card. (I also tried to set up wired payments, however the bank changed customer account numbers with their recent software update and the linking system was automatically pulling the incorrect account number causing it to decline.) To top it off, when I received the paperwork for the stolen funds, the documentation only included one of the two charges I told them were fraudulent, and I was only reimbursed for one of the two charges I had reported. Today’s total and complete lack of humanity to not assist a loyal customer of many many years on the first and only assistance I’ve ever asked of them felt like such a slap in the face, especially after all I have kindly dealt with recently due to their fault. After explaining that my son is very ill and asking for a one-time fee reversal due to my error (after the multiple errors the bank recently made and money they caused me to lose), to be met cold heartedly with “we won’t be reversing the fee because it was not a banking error” was SO beyond disappointing. When my son is well enough for me to go through the hassle of changing banks, that will be the first thing on my to do list. Save yourself the trouble and just don’t bank here.