Hanscom

AM F

a year ago

Being a member for several years and requested to close my account over the phone. They refused to do so. I spoke with a call center representative named "Tom" who said they can't assist with my request but wanted to know my account number. We'll if you don't close accounts over the phone regardless of verification of the customer then why are you asking for my information. Honestly they should advertise "use online banking because the representatives are not helping you today"

Andrea W

a year ago

I feel compelled to write this review, and in fact I don't write many. I've been with HFCU for 21 yrs now, nearly every interaction has been at the the bank on Hanscom AFB. A former Navy Federal Credit Union Member, I switched over and have enjoyed Exceptional Service from HFCU at Hanscom for many many years! The absolute best employees, full staff, personable, worked with me through multiple erroneous charges, account issues, loan issues...you name it...A++! For some reason, this past year & half it has gone downhill significantly! Everything from the Call Center (with exception of Tess, who appears to be the only one who gets things done correctly!), Loan Dept and Service Representatives at Hanscom AFB bank seem rushed or rude or unable to solve anything. Another exception at this location is the drive up teller (wish i could recall her name) , who is delightful even though she appears to be the only one in the branch most times! HFCU is just not what it was....its time to switch banks.

TWSsubscriber

a year ago

Post office told me to go here to cash money order because they don't carry cash. Credit union won't cash it because I'm not a member. What a joke. And to think the money order is government issued.

Sean Crater

a year ago

Absolutely awful experience working with them on paying off my used car loan through them. Customer support takes a minimum of 30 minutes to get someone on the line. If you value your time, go elsewhere.

Mark

6 years ago

I have been banking with Hanscom Federal Credit Union for about two months now and it has been nothing but trouble. I will not be banking with them anyone after a phone call I received. Basically I was trying to move funds from my savings to my checking so that a few a bills can clear. I couldn't complete the transfer online so I called their 24 hour customer service number. However, the customer service representative wasn't able to find my account with the member's ID; which is on my statement. I emailed them a description on what happen and this is the resolution phone call: A woman called me and asked me about the situations and her only response was that their is a limit for savings transfers. Which is fine, but how come they couldn't find my account? I was told to call if I had an issues again (happen before but not this bad). After preaching to me about banking rules I explained to her that my education and work background is in banking and that I knew. Her final response was that she was happy that I have a fancy education but it doesn't mean that I knew about the transfer rule and nor does my work background qualify. There was nothing but sarcasm and quick passive aggressive responses. My tone was calm and I just wanted to explain what happen. It's disappointing that a local Military financial institution would talk to someone in such a way they did to me today, especially soemome who once served. I am closing my accounts shortly. Military bank? They are missing some core values.