New Bedford

John Shooter

10 months ago

My NBCU debit card info was stolen. I was charged over $700. I showed proof that I was in New Bedford and not an hour and twenty minutes away in another city where the fraud took place. NBCU sided with the thief. I’m in shock and stressed about my upcoming rent.

Irene Rodriquez

8 months ago

Paige from the North End Location was very pleasant and patient with me during my transaction and All the staff in that location have been very pleasant and helpful from moment you enter the door

jose gonzalez

3 months ago

There very good people never have a problem great costumer service

Jonathan Pacheco

2 years ago

I have been a member of NBCU for many years and I've finally had enough of it's awful service. They have all the same fees as major big banks and none of the convenience. Their debit cards are cheaply made and wear out quickly, they farm out their customer service to foreign countries, trying to set up cards for online wallet use is a nightmare, use of cards online and with other banks and services requires constant verifications often canceling transactions..these are just some of the monthly headaches I have simply trying to bank in 2023. Avoid this credit union at all costs.

Charles

2 years ago

Their Fraud department is a complete joke! When your account with NBCU has fraud, they make YOU (the customer) do your own investigation. They do absolutely nothing to help you get your funds back. I waited weeks to get my $ back and would only give me a provisional credit once I proved I did a full investigation and tried. NBCU is NOT in your corner. I've had fraud on my account twice in the past 6 months with them and I barely use my Debit card. I don't trust them with a $1 and you shouldn't either!