Southbridge

Kristen C

11 months ago

Do you like hidden fees, especially ridiculous ones? Do you like not to be able to use your debit card for online transactions? Do you like smart-ass employees who arrogantly talk down to you and treat you like crap while you're doing business with them? If so, THIS IS THE BANK FOR YOU! What I especially like is how they will put a hold on checks you deposit into your account even when it comes from a well-known, established business in the area. Since the decision to put the hold is "at their discretion," make sure you don't look like someone they might consider to be "suspicious."" What I especially like is how often their ATMs are out of service, even in the middle of the day. Several times, I needed cash badly and had to drive to four locations to actually find an ATM that was working. Now, to be sure, some of the employees are really nice, care, and clearly work hard. Managment, however, is utter crap. If you decide to bank here, expect nothing but obstacles, rudeness, lots of fees, low real-world functionality for your ATM card, and LOTs of advertisements for the kind of credit card (offered by another company through them) that is nothing shy of predatory. And if, GOD FORBID, you ever have a problem using your card and call the number on the back for help, expect to be dissed and dropped. There is really nothing I can think of to recommend this bank. I mean, hey, if you want to give your money to these people as charity, by all means, do it. You don't even have to give it to them; they'll just take it in fees. And if you feel like you're getting a little big for your britches, call and ask for help. They will put you in your place, pronto. Other than these concerns (and several thousand more), they're great, though.

Garethsmod

2 years ago

I wanted $1000 loan to help build my credit, I have a high credit score, I'm in the 12% of the top score. But I wanted to help improve it by getting this loan and paying it off immediately. They denied my loan even though my credit score is more than above the low range. They are awful, don't do any business with this credit union, they don't put their trust into me so I won't put my trust into them.

M B

2 years ago

Absolute worst bank you could ever open. I lasted less than a month because they don’t know their own policies. They held a payroll deposit when they weren’t supposed to because IT’S PAYROLL all because no one communicates from the front end to the back end. I closed out my account that very day, had a refund sent back (that I obviously didn’t know was going to be refunded) and instead of SCU declining the refund because there’s NO account to place it in and rerouting it back to the company, they kept it, and “don’t know where it is.” If you want a bank that’s amazing and knows their stuff, do yourself a favor and walk across the street and sign up at Savers Bank. They hold checks from new customers for THREE days, and they won’t continuously try to sign you up for features you don’t need.

Megan N

2 years ago

I applied for an auto loan a few weeks ago, my pay stub was required to get my rate. After 3 days my application had not been decisioned and I still had not received my interest rate. During these 3 days I received no communication. I had to email and call to figure out what was going on. St Mary’s had given me a rate the day after I applied without needing my pay stub, and had my application decisioned not long after that.

Courtney Rousseau

2 years ago

Never a smile when you drive up or walk in. Nobody seems happy to be working at the location. I have been a member for over 6 years and never once been referred to by first name & given a larger interest rate than any other bank around. I wouldn’t recommend this bank to anybody. One last con… you cannot link your card to cash app.