Freedom

Jay Wise

5 months ago

The worst credit union I’ve ever came across!!! Don’t trust them with your money!

Floyd PattersonII

a year ago

Been here many times. Never an issue. Most of the negative reviews here slam Freedom Credit Union for things that weren't even Freedom Credit Union's fault. It's easy to complain behind an email. If you notice, Freedom C U's responses are positive and willing to help. So I say to those who spoke unfavorably of this credit union, give them another chance. I think you'll be happy. I've never had any issues

Lily r

3 years ago

Be careful leaving your money at this bank. Someone hacked my card and took money from my account and i reported and still no answer why i was denied when my money should have been secured in your bank. After that i closed my account for 14 years that I was banking with them just to tell me that is not their fault.Horrible customer service. Make sure you check your account daily because they are not responsible for whatever happens.

Sam Jones

2 years ago

I was trying to get a pre-approval for a first time home buyers loan on the recommendation of a nurse I work with. I inquired via email and a Lisa Mish responded. She said I qualified and to go send her my w2s and paystubs. I wasn't comfortable sending that info online so had them scanned to her through the spfld office, that was on 8/4/23. After 3.5 weeks and email tag I've yet to get anywhere. Emails go completely ignored. I wouldn't recommend this bank to anyone who's serious about getting help with a home loan. Mr.Welch should really look into running this company better.

Lisa Ashcraft

6 years ago

I was interested in a HELOC but had just been denied a refinance from another bank due to some renovations in-process at my home. I CALLED to ask about their qualifying criteria and was told I had to fill out an application online before someone could speak with me. I filled out the application, but paused when it came to the credit check authorization. I had to check the box (or else you can not submit), but I added in the notes of the application that they did NOT have my permission to pull my credit without FIRST reviewing my appraisal report and letting me know if I met criteria for their financing. I reassured them in the note at the bottom of their application form that my credit score is not in question. In fact, I logged into my credit karma app RIGHT THEN so I could give a current reference... well wouldn't you know it, when I logged in to the app, I saw that they had ALREADY done a hard credit pull!! BEFORE I HAD EVEN HIT THE SUBMIT BUTTON ON THE APPLICATION!!! Since I had not hit submit yet, I went on in my note to describe what I had just discovered and that I was very upset about it. I very clearly wrote that if I did not meet criteria for financing due to the condition of my home that I would be expecting them to retract the hard credit pull since I had NOT authorized it in the first place... Fast forward 2 months of jumping through hoops and wasted time and don't you know, I was DENIED financing because of property condition/appraisal issues (I have $100k in equity, it's just that some things weren't up to code... I was trying to get financing to bring it up to code... so pretty much I'm SOL). They now refuse to honor that I did not actually give them permission to pull my credit, they refuse to change the hard pull to a soft pull or retract it completely, which was what I explicitly wrote in my application. Apparently they do not actually READ the applications. Considering how clear I was about authorization and also how easy of a fix it is for them to simply correct this matter with the credit bureaus, I am disappointed in their lack of accountability and tone deafness to my request to simply honor what was clearly in writing. After 2 weeks of asking and waiting and the issue getting passed up the chain, the answer was still, "No, we will not be retracting the credit pull because you checked the box. You should have called to ask your question"... Wow... Now I have to waste my energy filing a dispute with the credit bureau and the BBB. What a waste of everyone's time... shake my head...