United Bay Community

Michigan 77

9 months ago

Horrible customer service from the loan department. I uploaded the info requested and after 8 days I emailed in asking the status and she said she didn’t receive it. I asked her to check her uploaded files and there it was.. received 8 days ago. She also asked on two separate occasions if she could call me which I agreed to and I didn’t receive a call either time. I then asked to be switched to another rep who became just as unprofessional as the first one. I followed her directions on what information to submit from one of my tax returns and emailed it in. No response. I had to email back in to get a response (3 business days later) to be told that sometimes emails get missed. You would think that since I had a bad experience with the first rep that the next rep would step it up but nope. Save yourself a headache and go elsewhere.

Shannon Lennon

7 months ago

Linda at the front desk was very helpful setting me up with a loan officer. Was done in less than an hour.

Alexandria Roznowski

9 years ago

They are usually very fast and friendly. I only had a few problems like my account being locked. Just because an account that had my name on it from when I was little was over drafted somehow, even though I never used it, my dad did. But I talked to a manager and got it figured out. Inside is usually faster for me so I wish they were open inside on Saturdays. Overall a very good bank I have been with for years. Way better than Huntington by far. :)

Nicholas Jean

3 years ago

Was a member for 4+ years before closing my account. Between them constantly reporting my everyday regular charges as fraud, and the absolutely terrible condition of their parking lot, I decided to close my account. They only have locations in Bay city, and they don't care about member retention. All there systems and ways of doing things are old, and not up to date with modern banking. Do yourself a favor, choose a different credit union.

Lindsey Karbowski

3 years ago

United Bay has been my credit union since birth. As an adult they have been super helpful with getting a mortgage and helping me set up an IRA for retirement. I love their products and services.