Honor

K Bird

8 months ago

I’m incredibly frustrated and disappointed with how Honor Credit Union has handled my GAP claim. After an auto accident, my insurance company paid a portion of my auto loan, but there was still an outstanding balance. I was told by two different representatives, weeks apart, that all the necessary information had been sent to the GAP company to cover the remaining balance. Despite these assurances, I noticed that the balance was still showing as due on my loan. So, I decided to reach out to the GAP company directly, only to find out that they had received absolutely nothing from Honor Credit Union, and the claim had never been processed. I was completely blindsided and had no idea that this was the case. I called Honor Credit Union again to get some answers, and was told that someone in the loan department would get back to me. However, I was informed that all the loan department staff were in the same meeting at 4pm on a Wednesday and I would have to wait for a callback. Needless to say, I’ve been left in the dark with no resolution, and no one seems to be taking ownership of the situation. It’s incredibly frustrating to be given false information multiple times and then be ignored. I expect much more from a financial institution, especially one that holds the responsibility for processing claims in a timely and efficient manner. I hope they take this review seriously and finally resolve the situation, but I’m not holding my breath. This has been a huge disappointment.

Mike Smith

6 months ago

There's enough locations to pay loans in person, and the teller helped with an issue we had and resolved it. We have to pay in person because we/they can't get online banking to work for us. The tellers are courteous. We have to plan being out and about neer a location when time to pay a loan.

Whitney Lents

9 months ago

I recently had the pleasure of working with Adrienne at the Berrien Springs branch while setting up my business account. Her exceptional service and patience made the process much smoother than I anticipated. We faced a delay due to a lengthy call with the IRS, but Adrienne handled it with remarkable composure. Even though we had to end our initial appointment without the account being opened, Adrienne's commitment didn’t stop there. She was prompt with follow-ups and took the time to call me personally. She ensured I not only received but fully understood the directions to access my new account in the business portal. Adrienne’s dedication to customer service is truly outstanding, and I’m grateful for her support. Highly recommend!

Michael Kusarawana

a year ago

I am speechless at the great quality of service I received. Magan was awesome, met her for the first and it felt like we had known each other for years. She explained everything and answered all my questions, also shared what Honor is doing to give back to the community. This is more than a bank but a family. If you are looking for a bank I highly recommend Honor.

Erin Beaty

3 years ago

Honor credit union has been absolutely wonderful. My car was totalled and had to deal with nothing but nightmares from my insurance company. Andrew helped make the entire process of paying off my old loan, taking a new one, and working with me on the gap policy and the issues of insurance payment timing so smooth and I never had to worry. He had my back through the entire process and was very communicative. I cannot recommend Honor highly enough, and if you are looking for a new bank to use or to refinance anything don't look any further. Use Honor because you will not regret it!