Straits Area

Trisha Frye

5 months ago

They shut my account down with a lot of money in the account and did NOT notify me! Unprofessional! This happened after they breached the account information to someone without access. Once they got called out on this they decided to shut down the account!

Steve B

a year ago

This was once a place of fair and balanced business, both for loans and many other products. But not so much anymore, they would rather treat you like you're a problem case these days. Ever since Michael Scott came on board less than a year ago has no contact skills-hench this is why he won't call you too explain anything nor bother to reach out at all-in short I have had 4 loans and not one was late, and this included an auto loan-but good ole mike makes the girls do the work and ask the questions he should be doing, and then treats you as a number not a reliable customer who's been here for over 5 years!!I guess when this last loan is paid, I will be moving, in short if you have a high credit number mike will be your new friend. This is Mike from Straits Area Federal Credit Union. Your loan request has gone through the underwriting process. At this time your application has been denied due to excessive obligations in relation to income and unsecured debt being too great. And this was for a consolidation loan, which means I get out from the credits cards and make only one payment not 11. Again never late always on time

Jerry Hockman

3 years ago

I’ve gotten several loans now and had many dealings with this bank over the past several years and I truly can’t say enough good things. They beat every interest rate there is and every transaction has been seamless and stress free. Ellie has been our loan officer for every one and she is absolutely FANTASTIC! I email her random questions all the time she gets back to me faster than anyone else. I will never get a loan anywhere else because of Ellie, and because of the great service this credit union provides.

Kayte Schryer

3 years ago

We have been members for the past 10 years- We couldn't be happier with the service and personal touches they help with. Always available for quick questions regarding financial decisions as well as loan decisions. Professional staff willing to help in any way they can. Their car loan rates beat everyone else's that we looked into. The office's are always clean and friendly when you walk in! We would recommend them hands down to anyone looking for banking services.

heather lange

2 years ago

We've been members here for years. This place has gone downhill. We talked to a Shelly last week concerning a transfer from one account to another. We were assured that the original never went through and she did it over the phone. Well Saturday morning I check my account and it's in the negative. Not only did the original transaction go through(the one she said wasn't pending)but so did the one she did.They need to hire ppl that know what they are talking about. As soon as my loan is paid off we are switching banks. This place is a joke anymore. Beware and do your research. Save time and go to another bank. It's hard to even get anyone to answer the phone when you have questions.