Embers

Jennifer Wolfchief

4 months ago

They switched my account (without consent) to overdraft protection (which I specifically mentioned I do not want) and then closed my account over 99c without warning, which caused a problem in my automatically deposited paycheck. My deposit is missing and I have no account. This isnt a new account either. This is an account I've had since 2019. They changed without permission. Closed without permission. And can't tell me where my deposit went. If I can do negative stars I will. What I can do is all of my kids and family using their services will be changing to honor.

Leah Blanchard

8 months ago

I do not and will not normally leave bad reviews for businesses. I believe speaking directly to a company is the heart-centered way to effect change...but here I am. As you will read, I have spent 6 months communicating directly with Embers attempting to have the problem addressed. That has not happened. There is absolutely nothing at this point that can be done to earn back my trust, and frankly, nothing that can encourage me to discourage others from trusting them. After years of banking with Embers, the last 6 months have been an absolute nightmare. I reported a lost debit card back in March, and was told a replacement would arrive in 7–10 business days. It never came. After 14 days, I called and was told no card had been ordered at all. Another card was ordered—14 more days passed, still no card. When a card finally arrived, it was the wrong one—they had canceled and replaced my credit card instead of my debit card. Over the course of a month, I spoke with at least 5–7 employees just trying to get a functional debit card. I had to do above and beyond my due diligence. That alone is not acceptable. However, unnecessary effort on my part was not the only issue. The consequences were severe: auto-pays failed, late fees accrued, and my credit score dropped 113 points after a credit card bill could not be paid (because the institution only allowed debit card payment for that line). To make matters worse, one employee told me the situation was my own fault—and suggested I take cash to a gas station and buy a prepaid debit card to make my payment. That is not only absurd, but borders on fraud. **This was all with my business' bank account...and using cash and using prepaid cards that can't be traced back to my business...is a way businesses can hide things. It's a huge red flag, and absolutely unacceptable for my financial institution to suggest such a thing. When I finally got through to a manager, she admitted this entire mess was Embers’ fault—and yet they still did absolutely nothing. No reimbursement, no remedy, no accountability. Six months later, issues are still ongoing, and all I hear is, “We don’t see any issues…there’s nothing we can do.” I’ve been promised repeatedly that an executive somebody or regional whomever would contact me to address the original mistake in April and the ongoing problems—no one ever has. This is not just one mistake. This is systemic negligence, poor training, and complete disregard for customers. Their policies and operating procedures are insufficient, poor training caused this lasting, harmful problem, their communication between departments is broken, and they refuse to take responsibility for the financial harm they have caused. I highly suggest you take your business elsewhere.

Susan Meyer

11 months ago

Today I had a problem with a credit card and met with Rob McVickor. He was so professional, kind, and understanding and helped me to resolve my problems so efficiently. Many thanks to Rob for a job very well done!!

Ryan Conery

a year ago

So first I just wanna say I took out a car loan 6-7 years ago thru embers, I made my payments. I always did everything on time., like I was suppose to, I went through a patch I’m having no job, And no way to make the payments, with that being said, Embers is the best bank I’ve ever Dealt with for being lenient to a point, And working with me, to make arrangements to keep my car even after they filed small claims suit to get the car. Specifically “Mike Roger’s” Is a guy that I have been dealing with at Embers credit union, He’s amazing to talk to and work with, his professionalism is unmatched. Most banks woulda took the car. And I was able to work out a system to keep the car, and keep the bank happy! Thanks Mike Roger’s & Embers

Ryan Hanson

2 years ago

I’ve been a member my whole life since well before it became Embers. I had an EFT for a loan thru another company and I paid off that loan and closed it and they sent me an overage check. I called the bank and asked if I needed to do anything to cancel the EFT payments. They said if the loan was closed then the payment would not happen. Well the loan is closed and sure enough the payment still came out. Now a different employee tells me that I have to go into my online home banking and cancel the EFT myself and they can’t even do it. Mean while the employees tell me that it all needs to be dealt with Chase. While Chase says it’s closed and the payment won’t go thru. Now I have to wait 90 days to get the money back ($440) because Embers employees don’t know what they’re doing. I will be going to a different bank. I encourage everyone else to do the same thing.