Route 31

Shrugging Atlas

3 months ago

Just received a personal call for a fraud alert. Even though it was a false alarm, I immensely appreciate the fact they are being vigilant about my finances. Very happy with that level of service. I would definitely recommend this Credit Union to anyone looking for a banking partner. I have been with Route 31 since the beginning and was with the predecessor, Muskegon CO-OP FCU many years before that, and I have always been happy with them. Don't overlook this local Credit Union. I doubt the national names would be this personalized.

Kim Williams

3 months ago

We have been with R31 for years. R31 has always gone beyond to help us in any situation we have always gotten better rates on loans & CDs with R31. The reason for the 4 stars is because the newer younger employees are not as focused on customer service. The one reason we have opted to stay was because of the return on our money. These new young employees need to be better trained and they need to realize everyone that walks through that door, regardless of how they look, may very well be a member worth more than a quarter million dollars. If we pick it up and take it else where they may no longer be working there. They need to focus on their members as if their jobs rely on them, because they do.

Stephanie Haddock

3 months ago

Michelle Vanderstelt helped me refinance my car. She was so helpful! It was completed in less than 24 hours and she got me a much better interest rate!

Joe Lasser

3 months ago

Always a pleasure banking with route 31. I have been a member for 10 yrs and love their customer service. Employees like Joey always handle my concerns promptly and with a smile. Thank you Route 31 and thank you Joey.

Justin bamford

3 months ago

Route 31 goes the extra mile! I have been a happy member for 19 years. They offer exceptional personalized service with all the great products, services, and technology you need. Joey in the contact center is AWESOME!