South Metro

Laura Omaha

a year ago

ATM machines are always down. Multiple locations too, not just one. Online app is very slow with up to min pending transactions. I honestly feel like this bank steals money from my account this way. Nothing huge, but small dollar amounts here and there where my total available amount is always different from what I figured. I have other bank accounts and am great at math and don’t have this problem with these other banks. Mobile deposit with a check is not available for funds right away, even if it’s processed during a normal business day and hour from the same South Metro bank. It’s unfortunately one of the most headache of a credit union, not personal at all, just steals your money kind of bank.

Angela S

3 years ago

AVOID!! I really wanted to like South Metro but 7 years later I continue to have problem after problem with them. I can never get a card set up properly with the system they require to use to set it up. I can never get anyone on the phone to actually answer my questions or help me. They do not have hours that allow me to go in and refuse to help. There is one woman in particular that is absolutely the rudest person every single time I work with her. The app never works. They charge you to close an account. When I opened a separate account I gave the 2 $20 bills but they only put $10 in one account and $25 in the other and told me I never gave them $40. I took it directly out of the atm! I regret ever coming to this bank! DO NOT USE THEM!!

Jesse Boggs

9 years ago

My wife and I opened a Checking and savings account several years ago after 2 unnamed banks had found ways of charging for overdrafts in very creative ways. We have never had any issues like this since we have opened our account with South Metro. I can't tell you how happy I am with the service I received from both Jamie and Megan when we opened an auto loan. They worked with me to find the best payment to fit my budget and were very understanding of my credit situation. Most banks have lost their ability to work this close with the client.

Larry Ernst

3 years ago

yes, the staff upon opening a new account were very polite & friendly. left a different credit union because of incredibly poor customer service. In trying to set up to view online has not been a very good experience. got locked out, sent the required msg/email NOTHING for 6 days so now a phone call is required. I guess in this day & time we just resign ourselves to poor help and substandard service. I received the information I needed to set up the account online but the prompts to ask for and receive statements is just sooo bad I gave up. printed myself, hoping that the teller was right in saying I will get mailed statements. It is really getting harder and harder to have any sort of trust once you have been lied to.

Ed Lund

2 years ago

Jamie S. is an absolute ROCKSTAR lending specialist. Not only does this credit union offer competitive rates for well qualified buyers, but their customer service is also top notch. I was working with a few other credit unions trying to get a quick loan together so that I could purchase a private sale boat that was a great price out of state the next day. Everyone else kept dropping the ball, but Jamie understood that my loan was time sensitive and got me a check so quick that I couldn't believe it. She has since also helped me on a vehicle loan as well and that went even quicker since my information was already in the system. Thank you, Jamie and SMFCU, I will definitely recommend your services to any friends looking for lending options.