Mutual

Billy Long

10 months ago

I had a great experience getting my new vehicle refinanced to a much lower rate than the dealership stuck me with. I was not looking forward to the process but Lacey Watson guided me through the process and made it painless. Lacey was a great help and answered all my questions. She was always available. I really felt like she was working for my benefit and not against me like the car dealers seem to do. I will definitely use Lacey Watson and Mutual in the future.

Lakeysher Williams

10 months ago

Ms. Lacey did an amazing job in accommodating me with my finances. She kept me updated and answered every question that I had. She’s very patient and passionate about what she does. If you’re ever in a bind, go right on over to Mutual Credit Union (Cherry Street Branch) and see Ms. Lacey. She’ll be more than happy to help you with your financial needs.

April Long

10 months ago

My husband and I worked with Lacey Watson on our new car loan and had a great experience. She made getting a lower rate hassle free. She will definitely be our first call the next time we need loan.

Jedda McKay

a year ago

Lacey Watson has been absolutely amazing! I worked with her over the phone, and she made the entire process smooth, easy, and stress-free. As a young professional looking to build my credit and get my life on track, Lacey provided the guidance and support I needed. She’s extremely knowledgeable, patient, and genuinely willing to work with you no matter where you’re starting from. Mutual Credit Union as a whole has been great to work with. They care about their members and truly want to help you succeed. I couldn’t have asked for a better experience. Highly recommend!

Andrea F

6 months ago

This merger with Mississippi Federal Credit Union is an absolute disaster. MSFCU app immediately shut down with a link to MSFCU website which was also immediately shut down. I had to search to figure out how to even access my new account with MFCU because this information wasn’t provided to me. MFCU sent a letter dated November 3rd, the first day of the merger and my first day as their customer saying my checking account had a negative balance for 69 days and since they hadn’t heard from me, they were going to close my account. My checking account did not have a negative balance at any point. Then I found out a transfer I scheduled between accounts before the merger was lost in the switch which caused my checking account to overdraft. I received no notice of this in any form (text, email, call, or app). I just happened to catch it when I logged in a week later. A schedule transfer for a lower amount went through a few days later for another bill but because the first overdraft was so high, I was charged another overdraft fee because the transfer I scheduled before any of this happened went towards the first payment. I filled out the form to opt out of overdraft protection but was still charged twice. Then I was charged because I didn’t have enough money in my savings because I primarily use my money market account. I called today to try to get the fees worked out. There’s no way to talk to someone who works at one of the branches. It’s a call center where I was told “everything is on the website” and when I asked for the specific page I was told I could search, which obviously I’ve already done. I still do not have any type of agreement, policy, or terms and conditions for my new accounts with MFCU. I asked for the information that would be provided to me if I walked into MFCU as a new customer and opened a new account. Apparently no one has this information or is willing to provide it which violates the National Credit Union Association Policy. I have no idea what else has changed that I will get charged for. I was charged $61 in one week due to failed merger. They never mailed me a new debit card. I asked for one today and was told it would take 16 business days to reach me. I did not think the merger went through because neither breach said anything about the merger being successful prior to a one page letter received in September which had no details and said to watch for more information, information that never came. I have no idea why members chose to support this. I liked my small credit union where I could call and actually talk to a staff member at my local branch. That isn’t possible anymore. It isn’t the call center’s fault but they aren’t branch employees and have no idea how to answer questions about this, nor could they direct me on where to find the information. Looks like I’m shopping for a new credit union, hopefully one that has their business under control.