First Community

Tobo

3 months ago

Doing a system update for 3 days how is anyone supposed to look at their account if we can’t have access to the app or online. It says you can use ATM but when tried it spits out the card and says blocked. So we just can’t see what’s in our bank at all?? I just looked and I didn’t get an email about this update or a text which I am supposed to get text about information like this. First community really knows how to screw over its loyal customers. It’s time for a new bank.

Jason H

3 months ago

Just to add some balance, to the reviews complaining about the upgrade and shut down this weekend: FCCU has been communicating that this was going to be happening for MONTHS. They’ve sent MULTIPLE emails, communicated it in the app, communicated it on the website, and also sent communication through the USPS. I understand that these kind of service interruptions can be frustrating, but to try and claim that they didn’t inform people well in advance is just not accurate.

T DeWitt

5 months ago

Our only experience with this institution is when we bought our car, the dealer found this as the best deal. We have been paying them via auto draft for 2 years with one year left on the payment. I recently received an email informing me that if I do not update my information they will start charging me $20 a year. I went to the webpage for the first time since setting up the auto draft 2 years ago only to find that they for some reason changed my address to that of a former neighbor's, whose house I purchased about 18 months ago. I tried updating the information in the webpage and was denied. I spent over 30 minutes speaking with two human agents (after getting past the AI). The first rep had difficulty grasping what the problem was and passed me off to somebody who was supposed to be able to help me. The second person demanded a PIN that was supposedly sent to me 2 years via USPS. Mind you, to get to this point I already had to login to the account, and all of this was not my doing, as I never changed my address with the credit union and have lived in the same home for 8 years. Some lenders pay for credit monitoring and somehow the address of this property I purchased must have showed up as a new residence. I had nothing to do with any of this though and I shouldn't have to spend my very limited time fixing somebody else's mistake to avoid paying a penalty.

Jason Guzman

8 months ago

I have to bring this to attention. I came in last week to Refinance my truck. I had already talked with St Peters and had the process started. ST PETERS was great, helpful, friendly, and didn't seem bothered by me asking alot of questions. Chesterfield location was far from that. It seemed that we were bothering the rep we sat with. She had short answers with no detail and or in depth explanation. There was no attention to detail BECAUSE 1 day later she called and said it's been denied I need a better cosigner and that's it. Quite confused I contacted my st peters rep again and asked questions. After st peters went through my application she found the Chesterfield rep didn't put info in the right spot and was the KEY REASON why it got denied. When called and asked about this nothing was said or done about it until we again contacted st peters branch and they resolved it all and fixed it. I can't believe such a larger corporate office like Chesterfield has someone that just flat out didn't care to help. Messed up details on the app and then had no explanation or care to resolve or find Sollutions for it. Thank God I called and asked how it got denied because we knew going in there should be 0 problems. Disappointed and just flat out won't visit this location ever again. Thanks to St Peters I will keep my Biz account and 2 personal accounts with 1st comm.

Stephen Sommer

4 months ago

I tried to contact First Community on February 7, 2025 at 11:25 am. I was on hold 21 minutes and my call was never answered. During my hold the system originally said there were 16 callers ahead of me. I held. It then told me there were 0 callers ahead of me. I held. Then there were 19 callers ahead of me, etc. etc. You are either understaffed in customer service, a terribel call system or both. This isn't the first time.