Alliance

kristie monroe

4 months ago

Been banking here for years. Best interest rates around. Excellent service. If you need a loan, Megan R is the girl you need. She is amazing! Really worked with me to get the car and payment I wanted and needed. They blew the interest rate the dealer quoted me out of the water. Dealer quoted 14%; I walked away with a 5.9% with Alliance. That is more money in my pocket to eat out at my favorite Mexican restaurant.

Emiley Pickett

4 months ago

Had a fantastic experience with Amra at the Fenton location. She listened to my needs and helped me out better than I could have expected or imagined. She was very friendly and kind. I'd highly recommend this location and speaking with Amra for any and all needs.

Narada Johnson

5 months ago

First Alliance Credit Union – Fenton Hwy S Walked in with a simple issue: my account was locked and I needed an info update. I didn’t immediately know where to stand, so I waited while the man at the desk was with a client. A woman named Amra noticed me, rolled her eyes, and snapped “What do you need?” I calmly explained. She scuffed, got on the phone, and acted irritated like my presence was an inconvenience. When I tried to clarify my situation, she raised her finger at me like I was a child. Absolutely unacceptable. Another employee stepped in and helped me professionally and efficiently — no attitude, no drama. I came back shortly after because my card still wasn’t working. That’s when Amra shouted across the lobby, in front of other clients: “Check his balance — he has no money.” That was humiliating, unnecessary, and wildly unprofessional. I’m a Black man and visibly gay, and the difference in how I was treated felt like profiling, plain and simple. No employee should ever speak to a customer like that, and certainly not announce personal account details across a room. Management: check your front line. Amra is a liability

Michele Ochse

5 months ago

Everyone at this branch is simply wonderful. Super grateful for everyone who works here! Everyone is so positive, helpful, and kind! Best credit union ever!!!!!!

John B McGinnis

9 months ago

My family previously banked at St Louis Firefighter's credit union for 30+ years until Alliance Credit Union bought out our small credit union. The personal and client service has declined, the individual attention to detail to each person in service has disappeared. I know of other St Louis firefighters who left the "Improved" Alliance Credit Union because of the level of service has disappeared. I'm sticking it out a little longer, but I'll definitely leave if they continue with the big bank mentality. Really, the only good in Alliance are their tellers, friendly and they are as helpful as they can be with the parameters they have to work with. I wouldn't recommend joining.