Public Safety

Romé Francis

3 months ago

Morgan H helped me with getting a signature loan. She was not only respectful but also patient with me. Didn’t rush, and gave me the best opportunity available for me! Thanks Morgan, you rock!

Nicole HayGood

a year ago

When I entered PSCU, I was greeted by an African American male who asked can he help me. When I said I wanted to open a new account, he said Logan I need you to take this one (I’m glad he passed me to his coworker). Logan provided excellent customer service and answered all of my questions. Thank you Logan for raising the bar and being professional!

Audrey Simmons

2 years ago

I’ve been a member here since I was 16. I used to love it, and recommended them to everyone who was eligible. Now, I’m on the verge of closing my account with them. I haven’t been able to use my account in months due to a fraudulent charge attempt which caused my card to be shut off. I was grateful this happened, as it prevented the charge from going through. The issue is that it’s been months and I was unable to be issued a new card to replace the one that was shut off. I’ve spoken with the credit union many times, and essentially have just been told this is how it is, and it isn’t their fault, it’s Mastercard. Today I was told it can take 3 months to receive replacement cards, and this seems to be acceptable to the credit union. When I went in to have a card printed off (which I was never told by the credit Union was possible, despite my many attempts to reach out) I wanted to get a new card with the new images on it for my husband as well. I was then told they couldn’t print other cards and was made to feel bad for having the card I actually needed printed off, because they said they were running low on cards. Again, I hadn’t had any cards to use my personal account in months. At this point I hope public service members in my area find other credit unions to utilize. As others have said in their reviews, you’re 100% just a number at this one, and all of the benefits I used to enjoy seem to have disappeared without any concern from this credit union.

David Al-Qudah

2 years ago

This is by far the most impressive bank or financial institution I ever dealt with. The staff is beyond amazing, incredible and knowledgeable. They work really fast and efficient. Connor, Megan, Bobby, Erica and everyone there is beyond helpful. I close all my auto loans with them in matter of hours ( not days). Some people have negative reviews regarding the fraudulent charges ( it’s a nationwide issue and the regulations are beyond the CU control). I’ve never had a bad experience, they always answer the phone and reply back in a timely manner.

Nikolai Anderson

a year ago

Logan has been extremely helpful and knowledgeable throughout the process of car shopping. The PSCU staff is always very responsive and friendly (be it calls or emails). Great auto rates and benefits make PSCU a no brainer when financing.