Ozark

Sharon Sharon

a year ago

They are the worst. I will never use them again, can not make a payment unless I call it in or set it up for ACH. They blame it on a 3rd party vendor that collects the payments for them. They have had 5 months to correct it and every month its the same thing, oh they are fixing it you will not have a problem going forward. Well here we are again with the same problem this month, If you don't have time for a headache them please consider a different bank. You have to give them at least 1 star to even post this, I tried it with no stars it will not allow the post

NMH Inc.

a year ago

My husband and I have never had so many unprofessional experiences with a bank, and all within just a few years span. We haven't had any issues at the Poplar Bluff downtown branch, however, the main branch on Katy Lane has given us so many unprofessional experiences. This included one instance when a man who looked to be in his 30's was standing at his window (my lane, where green light was on) ignoring me for at least 5 minutes while I tried to get his attention over the speaker and even giving a few honks on my horn. He looked smuggly at me and even turned off my video camera rather than simply acknowledge that he knew I was there and would help me soon. Another time a young man at the front desk took a call to order his lunch over the phone while making a large transaction for us to buy a house. A third event, a young woman gave us the wrong information for us to be able to order checks and we ended up with hundreds of worthless checks. This company need to focus on hiring vetted, professional, well-trained staff.

Costas Papanicolaou

a year ago

Very unbiased Bank and believe they treat everybody equally. I say this because I’ve been using this bank for the past 30 years ever since my employer recommended using this bank since the company contracted automated payroll through them back when digital payments were somewhat still new. I’ve continued to use this bank for most of my accounts out of convenience since It also used to be the first bank on my way into town. I deal with a lot of cash, money orders, and checks and have yet to explore remote banking so I’m still too handicapped by being too hands-on. I don’t know how much I’ve given up in interest due to the amount of cash deposits that go through my accounts every month that could be earning higher or “some” interest at some of the other local banks. Well, I just wanted to alert everybody that Ozark Federal Credit Union has a new coin machine and unlike the previous machine, this one doesn’t alert you on the digital display that you will receive a 5% charge on coins deposited irrespective of whether you are a member or not. They told me after the fact that the charge was due to them having to pay for the new expensive machine they just received. I was mostly paying attention to the machine, trying to figure out how to use it and wasn’t paying attention to the sign up on the wall displaying the new processing fee. After giving the slips to the teller and making my deposits, I glanced at the receipts as I was walking out when I noticed charges on there. That was when I turned around and asked about the fees. The teller said, “Oh, we had to start charging when we bought the new machine due to the cost of the machine”. Then the second line was we’re “donating the money to our scholarship fund”. So how are they “paying” for the machine when the money is being used to fund their scholarship fund? Haha. Maybe partially. So I just called the bank after I left. Like I said, I must commend them for treating everybody equally. Although I have been banking with them for almost 30 years, and occasionally make deposits 3 times per day, I never got past the receptionist. The thousands of dollars I deposit monthly that is used to supply the bank with liquidity and net interest income had no bearing on getting a break. I was treated the same way they would treat the individual that opened an account 3 days ago and already got to use his or her overdraft protection. The receptionist put me on hold, of course to check on it. Soon after she returned and somebody must’ve told her too bad for me. When she got back on the phone, she told me the same thing. By the way, she said, the money is going to the college scholarship fund so I shouldn’t feel so bad. Guess I’m old-school there too. I like to know when I’m donating to a charity before the fact. People work hard their entire lives so they have a little bit of money to invest or buy a CD so they can get (at this time) close to 5% when they tie their money up for an ENTIRE year. My lovely bank just made 5% on my money in 10 MINUTES! So if you’re always on the run like myself and weren’t paying attention to the picture frames on the wall, you could end up like myself donating a lot of money to the bank. I’m kind of old-school when it comes to that. I obviously erroneously feel like you shouldn’t have to pay to deposit money in your bank. Deposits are typically used by a bank to lend money which they in turn earn a higher interest rate on. This also puzzled me over the years because they say the Credit Union has some higher fees but that these are necessary since they give back more to their members. I’ve never seen this in actuality. I’ve rarely been able to get a better rate on a loan at the credit union over the years and mostly found that other local banks were able to provide better interest rates on loans. Federal credit unions are currently exempt from federal income tax. So how are their members not receiving the best interest rates on loans and the highest interest rates on their savings and checkings accounts!

Shilo Russell

3 years ago

Carlye is so sweet and helpful! She greeted me with a smile and was so willing to help me with everything I needed. She made the whole experience a breeze and amazing!

Austin Kirby

2 years ago

They have always been great with me and my family. I can't recommend them enough