1st Liberty

L B

6 years ago

My auto loan is through this Credit Union. The process of receiving the loan was easy and wonderful. I will probably bring my future loans through 1st Liberty. However, when I wrote my first check to pay my loan (as I bank elsewhere) 1st Liberty said my check bounced! They were very unhelpful in the entire situation and it took them several days to identify the issue (which my bank was able To identify that my check was in fact good in less than one minute). This has since been corrected and I have not had another issue writing a check to pay my loan. However, recently while traveling I spoke with a CU representative (I’m not sure of the location as it was over the phone) and explained that I need to make my payment over the phone with a debit card. I was notified of a $10 fee for such, and having never made the payment over the phone I asked for a one-time waiver as I was traveling and did not want to be late. The agent insisted I was already late and used a disparaging tone and refused to be of assistance. After several minutes on the phone, including her trying to deal with an issue that had already been resolved (she must not have looked at the notes as I suggested) she disconnected the call very abruptly and rudely. I called back and was delighted to speak with a different representative. I explained the situation and that I was prematurely disconnected and she waived the fee right away and processed my payment very politely and expeditiously. If processes are in place to ensure money is not mismanaged and all agents receive the same level of customer service training this very well could be a 5 star financial institution.

adam kvilvang

2 years ago

short paid my $800 loan payment for some reason $20 . and sent me to collections for $20. Have left messages to get a call back and resolve with no luck. Sit on hold for 10-15min every day this week waiting for someone to pick up with no luck. Will be opening a case with BBB.

Shane Nagy

2 years ago

The fees are ridiculous and getting frankly I feel like my bank is stealing from me. I'm absoluetly over banking here, worst banking experience of my life.

Dalton Madson

a year ago

Great credit union. Awesome. I've been with them for a while.

Riding in the 406

3 years ago

Poorly trained staff that don't know there policies even tho I was standing in lobby and herd that there was no problem with my low credit score and the loan but then later told no and treated horribly by staff