Onenebraska

Ellie RK

8 months ago

Horrible. Called them about a charge i had kept getting on a cancelled subscription. Was told there was nothing they could do. Asked about fraudulent charges and was told I could do that by "turning off my debit card". I asked what I was supposed to use then to pay for items and was told that when I needed to pay for stuff I could "turn it back on". What?!!!

Andela Gomez

a year ago

I was on active duty for two weeks. Showed them my orders. They said that it didn’t fall under SCRA. And didn’t have to lower it. I told them all of the other banks did and showed paper work. Chase, usaa, capital one, Wells Fargo. Chase lower my auto loan and CC to a 4%. the rest of the banks lowered credit card rate to 6% The auto loan I had with 1st neb stayed at a 7.% I’m working on paying it off but not banking there once it’s closed. Their customer service is good. Just because it’s a credit union doesn’t mean they can offer a lower rate. I got a lower rate with chase before they reduced it to a 4 on my second car loan. So get more quotes

Wretched Few

3 months ago

Won't help people with 700 score and a member for 15 yrs with a home that is paid for so I hope you don't like getting your money for a personal loan will be filing bankruptcy.

Patrick McGuire

3 years ago

This is an okay at best establishment for setting aside some cash. However I recommend thinking twice before getting a loan. Despite my excellent credit rating we were denied an auto loan. Then were charged 25.00 dollars for the process. Rest assured we will not get that much in interest in the next ten years, at the rate they pay it will take more like fifty years to recoup that.

Caitlin

4 years ago

Horrible people that work here. Honestly wish I could close my account. Apparently they told me the wrong amount for my loan when I got it last year and I have been paying that for over a year. They were giving me late charges every month without telling me. I never got a courtesy call or something sent in the mail. They also never sent me home with copies of my contract when I got said loan. Then when I tell them about it they say they can't babysit every loan. Horrible customer service. I found out my account was past due in the drive through line in front of 5 other cars. Extremely embarrassing. Then for them to disrespect me on the phone is equally frustrating. They wouldn't even wave one of the late fees even though it was paid that same day. Wish I didn't bank here. Oh also when you use a different ATM you get charged around $3 at the ATM and then an additional $2 from your bank. Just lining their pockets with these fees.