New Hampshire

Blake Cerullo

3 months ago

My wife and I have had an excellent experience with our Home Equity Line of Credit (HELOC) through New Hampshire Federal Credit Union. We shopped around quite a bit, and found that both their introductory and long-term rates and terms - plus non-existent closing costs(!) - were better than anything else we could find in the area. The entire process, from application to closing, was pretty much seamless. I felt like they asked for an appropriate amount of documentation, and answered every question in a comprehensive and timely manner. The communication, primarily with Cheryl Ordway, was outstanding throughout. All good from application to closing to now ongoing HELOC use.

TIM JENSEN

9 months ago

***UPDATE: FEDERAL CASE AGAINST NHFCU ESCALATES – CLASS ACTION LIKELY*** If you're a borrower—or considering becoming one—with New Hampshire Federal Credit Union (NHFCU), you need to know what’s happening behind the scenes. This is no longer a private dispute. It’s a federal enforcement matter, and the consequences for NHFCU are mounting. NCUA Case #00256734 – Active Federal Oversight A formal case has been opened by the National Credit Union Administration (NCUA) against NHFCU for: *Deceptive and misleading loan servicing *Misapplied and unexplained charges *Retroactive changes to loan terms *Violations of federal lending law, including RESPA and Regulation X NHFCU failed to respond to me and federal regulators for resolution, despite multiple follow-ups. Their silence is not resolution—it’s obstruction. Systemic Breach Confirmed – Class Action Lawsuit Now Likely In June 2025, NHFCU implemented a so-called “system update” that materially altered how payments are applied to loan balances. This change: *Increased interest costs *Delayed principal reduction *Was executed without notice, consent, or transparency NHFCU staff admitted this change has impacted multiple borrowers. That’s not a glitch—it’s a pattern of misconduct. They’ve refused to provide servicing records after a formal Qualified Written Request (QWR), violating RESPA (12 C.F.R. § 1024.36). This is textbook contractual overreach. The original agreement prohibits unilateral changes unless they benefit the borrower or are agreed to in writing. NHFCU did neither. Borrowers: You May Be Affected If you’ve noticed: *Unexplained changes to your loan *Misapplied payments *Increased interest charges *Delayed payoff timelines You may be part of a growing group of borrowers harmed by NHFCU’s servicing scheme. A class action lawsuit is now likely, and regulatory escalation is underway. What You Can Do File your own complaint with: *NCUA *CFPB *NH Attorney General – Consumer Protection Bureau Transparency isn’t optional. Consent isn’t negotiable. NHFCU’s refusal to respond is not compliance—it’s a cover-up. I’ll continue updating this as the case progresses.

JASON FOLLANSBEE

a year ago

Been a member with New Hampshire Federal Credit Union for 9 years now. Always held a good amount of money in my savings account and fulfilled 2 loans 1 auto and 1 personal loan. Made every payment on time. I was looking into borrowing more money and wasn't given the time of day. When I called into the call center to get some questions answered I was rushed off the phone. I asked to speak with a manager but was told one would have to call me back. Never got a call. Called back the next day they said someone would call me back. nobody ever called again. It took 5 days to hear from someone and they still didn't give any care to the fact that I have been a long lasting member who has never been late on a payment. This bank has gone way down hill in the past 3 years and I would recommended to skip over them when you are looking to join a credit union.

Kelly Garfield

a year ago

Worst bank in concord! Parents were account holders for 40 years. They forced closed the account after we sold the house. Will never suggest your credit union, or bank Ever!!!!

Daniel Walsh

7 years ago

I had a car loan there that I paid off through automatic withdrawals from my other bank. Never had a problem until the last payment when they got a non-sufficient funds code. I called them having $19 and something cents left on the loan asking why I was getting a delinquent notice. They said they ran the automatic payment that month and got back NSF. I called my other bank and they said they did not get a request and I clearly had the funds. I got charged $25 by NH Federal Credit Union for this. When I disputed it and showed them the proof of my records from my other bank they were like "you need to talk to Fidelity about this". I told them I already did and they said I'd have to get reimbursed by Fidelity for the $25. I don't have time to be the ping pong ball and rather than making my life easier after a long successful 4 year relationship of successful payments, they pulled this poor policy. I understand the importance and respect penalty fees for legitimate cases but I showed them this was an error not due to me but I still had to pay. I closed my account with them and don't plan on returning because regardless of who made the mistake, them or the other bank, I can't keep paying for it. So congratulations NHFCU, rather than just reimbursing me the $25 after I showed you proof and you acknowledged, you decided the $25 was worth more than me as a customer. It would have been no skin off your backs or the other banks.